wellcare - Mastery Test During an appointment, you may not discuss any products not agreed to in advance by the beneficiary. a. True b. False - correct answer True When a paper SOA form is used, it must be completed __________ hosting the sales presentation. a. Prior to b. Duri ng c. After - correct answer A. Prior to Brokers/Agents can submit a support ticket online through their Centene Workbench portal. Select one: True False - correct answer True Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be presented or distributed (Formal & Informal). Select one: True False - correct answer False Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? a. Speak with the investigator as quickly as possible. b. Answer all questions honestly and completely. c. Offer information and documents important to the investigation. wellcare - Mastery Test d. All of the above - correct answer D. All of the above Key areas you as a broker/ag ent have control over and impact upon regarding Star Ratings for quality are: a. Member Satisfaction/Experience b. Complaints c. Rapid Disenrollment d. All of the above - correct answer D. All of the above Noting the correct enrollment period on enrollmen t applications helps in preventing delayed enrollment processing. Select one: True False - correct answer True Health plan fax numbers vary for health plans that offer fax enrollment submissions. Select one: True False - correct answer True Centene requi res all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. Select one: True
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