Exam (elaborations)
MIS 200 exam 3 (1)
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Exam of 11 pages for the course MKT 3413 at MKT 3413 (MIS 200 exam 3 (1))
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MIS 200 exam 3what distinct functional areas are companies organized around? - ANS-•Marketing and sales,
•Supply chain management,
•Manufacturing and operations,
•Account and finance, and
•Human resources
order to cash - ANS-the process of selling goods or services and collecting revenue for them
procure to pay - ANS-the process of ordering goods or services and paying for them
make to stock/order - ANS-the process of manufacturing goods, either based on forecasts or
based on orders
Standalone applications (legacy systems) - ANS--Each department had their own proprietary
systems that were not designed to communicate with other systems
-Information reentered from one system to the next manually
enterprise systems (integrated suite) - ANS--all departments are integrated into one system
-no duplication of data and more efficient
-allows companies to integrate information on a company-wide basis
vanilla system - ANS-"as it comes" with no modifications or customizations
customized system - ANS-modules are customized to meet needs of individual organizations.
sometimes additional packages or features are worked into the systems
enterprise systems - ANS-designed in modules with components that can be selected as
needed to make this process easier
custom software - ANS--may be developed internally, but often by contractors
-is designed for a specific organization
-can be very costly to build
-can be costly to maintain
Business process management (BPM) - ANS-based on the notion that radical redesign of an
organization (typically using IS) is sometimes necessary to lower costs and increase quality
what are the basic steps of BPM? - ANS-•Develop a vision
•Identify the critical process
•Understand and measure the existing processes
, •Identify ways to improve the system
•Design and implement the new process
packaged software - ANS-written by third-party vendors for the needs of many users
Enterprise Resource Planning (ERP) - ANS-refers to a type of software that organizations use to
manage day to day business activities such as accounting, procurement, project management,
risk management and compliance, and supply chain operations
what do ERP systems do? - ANS--tie together a multitude of business and processes and
enable the flow of data between them
-eliminate data duplication and provide data integrity with a single source of truth
-can provide employees with up-to-date information
-have built in audit controls and comply with government regulations
-dont provide answers for all regulatory requirements
ERP Control - ANS-Centralized or decentralized across business units
Policies and procedures
Do they need to be flexible?
Do they need to be standardized?
what are the ERP core components - ANS-1. Financial Management
- components to support accounting, financial reporting, etc.
2. Operations Management
- components to simplify/standardize business processes related to logistics, product
development, etc.
3. Human Resource Management
- components to support employee recruitment, assignment tracking, payroll
what do erp extended components support? - ANS-primary external components of the
organization for dealing with suppliers and customers
what are some industry specific erp systems - ANS-•Health care
•Automotive
•Construction
•Retail
•Specialized manufacturing,
•Etc.
configuration and installation in erp - ANS-•The underlying company-wide database
•Thousands of decisions related to business processes
•Companies need to understand how they do business to implement and configure their ERP
systems
•Many consulting opportunities in this space
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