Summary
Zusammenfassung Usability/Webdesign/Webanalytics
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Zusammenfassung Usability/Webdesign/Webanalytics
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By: julina190298 • 1 year ago
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alexanderauberger1995
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UsabilityDefinition:
Human-computer interaction is a discipline concerned with the design, evaluation and
implementation of interactive computing systems for human use and with the study of major
phenomena surrounding them.
Nach DIN EN ISO 9241:
Usability ist das Ausmaß, in dem ein Produkt durch bestimmte Benutzer in einem bestimmten
Nutzungskontext genutzt werden kann, um bestimmte Ziele effektiv, effizient und
zufriedenstellend zu erreichen.
Gute Usability fällt nicht auf – schlechte wird bemängelt.
Was erwartet der Nutzer?
Schlechte Usability und ihre Folgen
• Wut und Frustration
• Nachlassende Produktivität am Arbeitsplatz
• Höhere Fehlerrate
• Körperliche und emotionale Verletzungen
• Geräteschaden
• Verlust von Kundenloyalität
• Erhöhte Kosten
Usability und Useability:
Ein Gegenstand kann benutzbar sein (=Usability), aber trotzdem eine schlechte
Gebrauchstauglichkeit (=Useability) haben.
Gutes Design impliziert nicht automatisch gute Benutzbarkeit!
Usabilitiy ist die Bedienung/Anwendung
,UX = User Experience = Nutzererlebnis
Usability ist ein Teil der User Experience:
Grundsätze der Dialoggestaltung
Grundgebote der Usability
, Verbreitete Usabilityfehler anhand von Webseite
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