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MIS Chapters 10 & 11 (1).
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MIS Chapters 10 & 11 (1).
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MIS Chapters 10 & 11Identify the basic activities and business objectives common to all transaction processing
systems. - ANS-- TPS systems are order entry, inventory control, payroll, accounts payable,
accounts receivable, and the general ledger
- Don't provide much support for decision making
Processing Activities:
- data collection, data editing, data correction, data
processing, data storage, and document production.
Business Objectives:
- Capture, process, and update databases required to support routine business activities
- Ensure that the data is processed accurately and completely
- Avoid processing fraudulent transactions
- Produce timely user responses and reports
- Reduce labor requirements
- Help improve customer service
- Achieve competitive advantage
Describe the transaction processing systems associated with the order processing, purchasing,
and accounting business functions. - ANS-Order Processing Systems:
- begins with customer order receipt, then check to see if inventory has the products needed for
the order, if yes, shipment is planned, at the warehouse on the day it is shipped, workers fill the
order and enter the item ID and quantity to update the finished product inventory. Finally,
customer invoice is created
Accounting Systems:
- track the flow of data related to all the cash flows that affect the organization. goes from
accounts receivable system, to general ledger system, to accounts payable system, to general
ledger system
Purchasing Systems:
- include inventory control, purchase order processing, receiving, and accounts payable
Identify the basic functions performed and the benefits derived from the implementation of an
enterprise resource planning system, customer resource management, and product lifecycle
management system. - ANS-Advantages of Enterprise Resource Planning System:
- Improved access to quality data for operational decision
making
- AI-generated insights and the human-machine learning
partnership
, - Elimination of costly, inflexible legacy systems
- Improvement of work processes
- Opportunity to upgrade and standardize technology
infrastructure
Advantages of Customer Resource Management:
- improved customer satisfaction, increased customer
retention, reduced operating costs, and the ability to
meet customer demand.
- Key features of a CRM system are Contact management,
Sales management, Customer support, Marketing
automation, Analysis Social networking, Access bt mobile
devices, Import contact data
Advantages of a Product Lifecycle Management System:
- reduced time to market
- reduced costs
- ensure regulatory compliance
Describe the hosted software model for enterprise systems and explain why this approach is so
appealing to SMEs. - ANS-Hosted Software Model: goal is to help customers acquire, use, and
benefit from new technology while avoiding much of the associated complexity and high start-up
costs.
3 types:
on premises, cloud-based, and hybrid.
Advantages:
decreased total cost of ownership, faster system start-up, lower implementation risk, and
management of systems outsourced to experts
Identify the challenges that organizations face in planning, building, and operating their
enterprise systems. - ANS-1. Cost and disruption of upgrades
2. Cost and long implementation lead time
3. Difficulty in managing change
4. Management of software customization
5. User frustration with the new system
Identify tips for avoiding many of the common causes for failed enterprise system
implementations. - ANS-1. Assign a full-time executive to manage the project.
2. Appoint an experienced, independent resource to oversee project/verify system performance.
3. Allow sufficient time to transition from old to new
4. Allocate sufficient time and money for training staff
5. Define metrics to assess project progress and to ID risks.
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