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MIS EXAM 2- Chapter 10 (1)
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MIS EXAM 2- Chapter 10 (1)
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MIS EXAM 2- Chapter 10Transaction Processing System (TPS) - ANS-monitors, collects, stores and processes data
generated from all business transactions
Batch Processing - ANS-is when the firm collects data from transactions as they occur, placing
them in groups or batches, then prepares and processes the batches periodically (say, every
night).
Online Transaction Processing - ANS-is when business transactions are processed online as
soon as they occur.
Source Data Automation - ANS-involves collecting data from sensors (e.g., barcode scanners)
and entering the data directly into a computer without human intervention.
Complexities of Transactional Data - ANS-Issues of overlapping updates
Inconsistencies arising from the failure of any component at any time
Reversible in its entirety
Preserve an audit trail
Functional Area Information Systems - ANS-provide information mainly to lower- and
middle-level managers in the functional areas via a variety of reports.
Enterprise Resource Planning (ERP) systems - ANS-integrate the planning, management and
use of all resources of the organization. That is, ERP systems are designed to break down the
information silos of an organization. Many information systems were developed for specific
functional areas and did not communicate with systems in other functional areas. Therefore,
these systems are referred to as information silos.
ERP - ANS-Evolved out of FAISs
Functions much the same as FAIs
Produces the same reports
Changes in one functional areas will be reflected in all other relevant functional areas
Examples of ERP software vendors: SAP, Oracle
ERP II - ANS-are interorganizational ERP systems that provide Web-enabled links between a
company's key business systems—such as inventory and production—and its customers,
suppliers, distributors, and others.
links integrate internal-facing ERP applications with the external-focused applications of supply
chain management and customer relationship management
Web-enable software suites
ERP, CRM, SCM, DSS
, Financial Management - ANS-These modules support accounting, financial reporting,
performance management, and corporate governance. They manage accounting data and
financial processes such as general ledger, accounts payable, accounts receivable, fixed
assets, cash management and forecasting, product-cost accounting, cost-center accounting,
asset accounting, tax accounting, credit management, budgeting, and asset management.
operations management - ANS-These modules manage the various aspects of production
planning and execution such as demand forecasting, procurement, inventory management,
materials purchasing, shipping, production planning, production scheduling, materials
requirements planning, quality control, distribution, transportation, and plant and equipment
maintenance.
Human Resource Management - ANS-These modules support personnel administration
(including workforce planning, employee recruitment, assignment tracking, personnel planning
and development, and performance management and reviews), time accounting, payroll,
compensation, benefits accounting, and regulatory requirements.
Customer Relationship Management: - ANS-These modules support all aspects of a customer's
relationship with the organization. They help the organization to increase customer loyalty and
retention, and thus improve its profitability. They also provide an integrated view of customer
data and interactions, helping organizations to be more responsive to customer needs.
Supply Chain Management - ANS-These modules manage the information fl ows between and
among stages in a supply chain to maximize supply chain efficiency and effectiveness. They
help organizations plan, schedule, control, and optimize the supply chain from the acquisition of
raw materials to the receipt of finished goods by customers.
Business Intelligence - ANS-These modules collect information used throughout the
organization, organize it, and apply analytical tools to assist managers with decision making.
E-Business - ANS-Customers and suppliers demand access to ERP information including order
status, inventory levels, and invoice reconciliation. Furthermore, they want this information in a
simplified format that can be accessed via the Web. As a result, these modules provide two
channels of access into ERP system information—one channel for customers (B2C) and one for
suppliers and partners (B2B).
benefits of ERP: organizational flexibility and agility - ANS-ERP systems break down many
former departmental and functional silos of business processes, information systems, and
information resources making organizations more flexible, agile, and adaptive.
benefits of ERP: Decision support - ANS-provide essential information on business performance
across functional areas which significantly improves managers' ability to make better, more
timely decisions.
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