TLI Learning Check 2 Study Guide Questions and Answers graded A+

TLI Learning Check 2 Study Guide Questions and Answers graded A+ What are the underlying assumptions of the symbolic frame? (Ch.12) - What is most important is not what happens but what it means. - Activity and meaning are loosely coupled; events and actions have multiple interpretations as people experience situations differently. - Facing uncertainty and ambiguity, people create symbols to resolve confusion, find direction, and anchor hope and faith. - Events and processes are often more important for what is expressed than for what is produced. Their emblematic form weaves a tapestry of secular myths, heroes, rituals, ceremonies, and stories to help people find purpose and passion. - Culture forms the superglue that bonds an organization, unites people, and helps an enterprise to accomplish desired ends. What is the difference between values and goals? (Ch.12) Values are intangible and define a unique distinguishing character. Values convey a sense of identity. They characterize what an organization stands for. What are the purpose and characteristics of myths and stories in organizations? (Ch.12 + Disc.) The stories people tell have a way of taking care of them. Sparking action Communicating who you are Communicating who the company is - Branding Transmitting values Fostering collaboration Taming the grapevine Sharing knowledge Leading people into the future What are the purpose and characteristics of rituals and ceremonies? What makes them different? (Ch.12 + Disc.) Cultures have relied on ritual and ceremony to create order, clarity, and predictability- particularly around mysterious and random issues or dilemmas. Rituals are more frequent, everyday routines imbued with special meaning. Ceremonies are more episodic, grander, and more elaborate. How is culture defined? What characterizes culture? (Ch.12 + Disc.) A pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and integration... blah blah blah who gives a hoot. What are the tenets of the symbolic frame Bolman and Deal that apply to groups and teams defined from the case study of the Eagle Group? What is the importance of each one and what do they contribute to culture? (Ch.13) Tenets: - How someone becomes a group member is important - Diversity supports a team's competitive advantage. - Example, not command, holds a team together. - A specialized language fosters cohesion and commitment. - Stories carry history and values and reinforce group identity. - Humor and play reduce tension and encourage creativity. -Ritual and ceremony lift spirits and reinforce values. - Informal cultural players contribute disproportionately to their formal roles. - Soul is the secret of success. How can the concept of soul be related to an organization? What would be the definition of soul in relation to organizations? (Ch.13) What are key questions that should be asked when developing a team to reveal contextual variables? (Ch.5) -What is our goal? -What actions are required? -Who should do what? -How should we make decisions? -How do we coordinate efforts? -What do individual members care about most: Time, quality, participation? -What are the special skills and talents of each group member? -What is the relationship between this group and others? -How will we determine success? What are key considerations that promote high-quality, high performance teams? What are size, diversity, expertise, and commitment considerations? (Ch.5 + Disc.) -What is the nature and degree of dealings among individuals? -What is the spatial distribution of unit members? -Where does authority reside? -How are efforts integrated? -Which word best describes the required structure: Conglomerate, mechanistic, organic? -What sports metaphor captures the task of management: filling out the line-up card, preparing the game plan, or influencing the game's flow? What are assessments like Myers Briggs type indicator and insights used on teams? What is their purpose? (Ch.8 + Disc.) For examining management styles. P. 173(Go into more detail if possible) What are informal group norms, how are they created and what is their function on teams? (Ch.8 + Disc.) What are the four informal roles categories introduced by B&D that match the four frames? What roles do they play? (Ch.8 + Disc.) -Contributors: Blue -Collaborators: Yellow -Communicators: Green -Challengers: Red Identify what component of the guidelines provided by B&D for addressing interpersonal conflict is being used (Ch.8) Agree on the basics: Create norms: Expressing conflict early What are the three layers of culture and what do they provide for culture? How do they interact with each other? (Culture) -Observable Artifacts -Values -Underlying Assumptions Assumptions and values determine culture Assumptions are beliefs that are not questioned but inform all thought Values are what we hold dear What are the different types of artifacts? What are examples of each and how are they different from each other? What does an artifact do for culture? (Culture) -Symbols -Physical Structures -Stories -Rituals -Language -Ceremonies -Systems What is cultural alignment, how is it achieved and why is it important? (Culture) Aligning their values with their systems, structure, and strategy; not for the insincerity. What is the difference between an espoused value and an enacted value? (Culture) Espoused: What we claim are our values Enacted: Actual values demonstrated by our actions and artifacts What is the nature of assumptions? What does the saying "the fish can't see the water it swims in" apply to culture and assumptions? (Culture) The most obvious and important realities are the hardest to see What are some examples of Schein's assumptions introduced in class? Focus on human nature, time orientation, thinking, and relationships. (Culture) Human nature: Time Orientation Thinking Relationships What are the three ways that leaders nurture culture in their organizations (modeling, expressing, reinforcing)? Examples of actions that demonstrate these three types of support? (Culture) Express: use language consistent with values Model: Live the values consistently Reinforce: Support others living the values consistently What are some of the key cultural elements in the FISH organization? Rituals? Ceremonies? Language? Stories? (Culture) Ritual: fish tossing Language: Being loud Stories: They started yelling back orders as a joke Ceremonies: Interacting with customers How is culture like a virus? What aspects of the metaphor help us understand culture better? (Culture) -Spreads out and emerges -Memes are cultural units of meaning -Infects with meaning through artifacts and hosts -Can be weakened by inconsistency -Can be good/bad; wanted/unwanted -Can have multiple strains -Can be strong and resistant to change or weak and fall apart. What are the four stages as an employee socializes into an organization? What happens during each phase? What does reality shock look like? (Culture) Anticipatory Stage Encounter Stage Reality Shock Understanding and Adaptation What are the characteristics of different color energies? (UYOP2) Red: Body Language - Determined, assertive, intolerant Office: Orderly, correct tools for job, time-saving gadgets, and personal organizer Management Style: Direct, inner certainty, may interrupt, focused questions, "tell" style Connection: Be brief, be bright, be gone - Blue: Body Language - Objective, aloof, suspicious Office: Formal, possibly cold, organized/systemic, textbooks, information at hand Management Style: Asks detailed questions, reserved, business focus, little facial expression, considered answers Connection: Give me the details - Yellow: Body Language - Expressive, outgoing, frantic Office: Plaques, trophies, group photographs, unstructured, lots going on Management Style: Sociable, enthusiastic, outgoing/faster pace, smiles more, more gestures, flippant Connection: Involve me - Green: Body Language - Relaxed, accommodating, stubborn Office: Family photographs, warm and friendly, comfortable, lived-in, plants, piles of paper Management Style: Slow to approach, slower speech, maybe hesitant, pauses before replying, "ask" style Connection: Show me you care How are the colors represented in emails? How can you potentially guess the sender's potential color preference from the email? (UYOP2) Red: Brief, to the point, "here is what we need" (Selina) Blue: Detached, detailed, objective (Me) Yellow: Expressive, chatty, emotive (All of Lilian's friends) Green: Warm, asking, engaging, non-confrontational (Josie)