MGT 300 CH 1 - MANAGEMENT AND MANAGER DEFINITION QUESTIONS AND ANSWERS WITH SOLUTIONS 2024 management - ANSWER is defined as the process of effectively and efficiently planning, organizing, leading, and controlling the activities of employees in combination with other resources to achieve organizational objectives. planning - ANSWER the what and how part of management - what are our goals and how do we achieve them organizing - ANSWER requires determining what resources are available and what activities are required in order to achieve the company's objectives then using them to create the formal structure, assign responsibilities and delegate authority to carry out assignments leading - ANSWER utilizing influence to get people motivated to achieve goals leadership is what type of process? - ANSWER it is reciprocal or two -way in that involves a leader and a follower as well as instruction and feedback which may be verbal or nonverbal MBWA - ANSWER management by walking around employed by Sam Walton controlling - ANSWER determining the ways and means of following -up to ensure actual performance is leading to goal achievement basic steps of control - ANSWER setting performance standards determining methods of measuring performance measuring performance comparing performance with established standards taking corrective action to bring performance into alignment with standards effectiveness - ANSWER the ability to set and achieve goals efficiency - ANSWER ability to achieve goals using the least amount of resources managerial performance - ANSWER requires operating efficiently while being effective management as science - ANSWER observe that a problem or opportunity exists, gather data and potential courses of action, generalize potential outcomes, make decisions management as art - ANSWER decision making based on personal judgment or intuition - it involves knowing when to apply management concepts and when not to and is based on the situation universality of management - ANSWER states that the functions of management must be performed by managers at all levels in all types of organizations - including business, government, education, social, and religious - in all cultures of the world management level characteristics - ANSWER number of employees, activities performed, manager titles management activities - ANSWER are different at different levels - more authority and responsibility at higher levels, different types of activities and skill sets required at each level management levels - ANSWER executive, tactical, operational executive - ANSWER includes board of directors and top management titles include chief executive officer, chief financial officer, president, chairman of the board, governor tactical - ANSWER middle management titles include vice president, division head, director, general manager, dean operational - ANSWER first -line management titles include supervisor, foreman, head nurse, team leader, coach
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