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Shake Shack Hospitality Sign Off – Questions & Answers
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Shake Shack Hospitality Sign Off – Questions & Answers
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Shake Shack Hospitality Sign Off – Questions & AnswersWhat’s the temperature danger zone Right Ans - 40-140 degrees F
How should you greet a guest/not greet a guest Right Ans - 4 Cs
How to ring in an allergy Right Ans - Select the correct allergy from the POS
and attribute that to the item in the order. Also communicate to Expo/Bun
4Cs Model Right Ans - Call over, Create connection, Create Cravings, Courtesy Close
5As Model Right Ans - Approach, Ask, Assist, apologize, additional generosity (Used with Upset Guests)
3As Model Right Ans - Aproach, Ask, Assist
What does F.A.B Stand for? Right Ans - Front Facing, Accurate, Balanced
Are the fries gluten free Right Ans - Yes but cross contamination could occur through shroom and chicken breading
How to help a guest with special needs Right Ans - 3 As
Which bills need to be verified Right Ans - Any bills over 20
If a large bill is checked with the pen and scanner but does not appear to be real, what should you say and do next? Right Ans - Ask the guest if they have another form of payment and inform them them that you are not able to accept the bill. If all else fails, inform the manager
If a guest says, Can I just get a water? How can you turn that into a crave Right Ans - Our bottled water helps to fund the clean-up of US Waterways. It is
1 way we stand for something good
Is the shroom vegetarian Right Ans - Yes but inform the guest that it may be cooked in the same oil as our chick n shack
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