Exam (elaborations)
Shake Shack - New Hospitality Test: Q’s And A’s (100%)
- Course
- Institution
Shake Shack - New Hospitality Test: Q’s And A’s (100%)
[Show more]
Content preview
Shake Shack - New Hospitality Test: Q’s And A’s (100%)The face you make when you are not mindful of it or think no one is watching is called your: Right Ans - Resting Face
Why it important that we create cRraves and make suggestions to our guests? (Select all that apply)
We have a vast menu that some people might not fully understand; It helps ensure order accuracy so that the guest doesn't forget to order something;
To help increase our sales at the Shack and encourage our guests to enjoy their meal to the fullest extent
To make sure our guests order a menu item from each station, keeping our Team Members active Right Ans - 1st, 2nd, and 3rd answer choices (We have a vast menu that some people might not fully understand; It helps ensure order accuracy so that the guest doesn't forget to order something;
To help increase our sales at the Shack and encourage our guests to enjoy their meal to the fullest extent)
Key words: people do NOT need to order an item from each station!
While in between transactions, a guest walks up to your register right after ordering, realizing that their ShackBurger doesn't come with fries. What should you do? (Select the BEST answer) Right Ans - Start a new order to ring in their fries, use their same buzzer number, and mark it as an "add to check"
Which of the following questions should prompt you to ask our guest if there is an allergy concern (Select ALL that apply)?
"What kind of oil do you use in your fryers?"
"Do you guys have peanuts or peanut butter here?"
"Can I order my ShackBurger without a bun?" "Which burger is your favorite?"
"How big are your fry portions?" Right Ans - 1st, 2nd, and 3rd answer choices ("What kind of oil do you use in your fryers?"
"Do you guys have peanuts or peanut butter here?"
"Can I order my ShackBurger without a bun?")
Key words: favorite burgers or fry portion size have nothing to do with allergies
If a guest has an allergen concern, why is it important that we always print the
"chit sheet" and review it with our guests (Select ALL that apply)? Right Ans - We do not want to risk forgetting any key information which can result in severe injury to our guests, even if we think we have it memorized
Who should be carded when ordering wine or beer (select the BEST answer)? Right Ans - All guests that appear to be under the age of 40
Why is it important that as a Cashier, you state the amount of money the guest
gave you before giving them back their change? (Select ALL that apply)
It's part of getting them excited about the great meal they are about to enjoy!
To ensure we are on the same page with the guest about how much change they will be receiving; So that the guest knows that any $20 bills or more will be verified with a money pen or scanner
To ensure we maintain an accurate cash drawer throughout the shift) Right
Ans - 2nd and 4th answer choices (To ensure we are on the same page with the guest about how much change they will be receiving; To ensure we maintain an accurate cash drawer throughout the shift)
Key words: The excited answer makes no sense, and $20 bills are not scanned by a money pen
A guest orders a no-bun Cheeseburger, explaining that they have a Gluten allergy. What should you do (select all that apply)?
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Studyhall. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
78637 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now