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PFCC Exam 3: Questions With Correct Answers
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PFCC Exam 3: Questions With Correct Answers
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PFCC Exam 3: Questions With Correct AnswersPatient experience Right Ans - The sum of all interactions, shaped by an
organization's culture, that influence patient perceptions across the
continuum of care.
-experience.. for patients Right Ans - personalization
security
dependability
transparency
perception
experience... for the organizer Right Ans - -clinical quality and safety
- patient approval
- operational/financial performance
- employee engagement
patient and family centered care Right Ans - an approach to the planning,
delivery, and evaluation of health care that is grounded in mutually
beneficial partnerships among health care providers, patients, and
families. It redefines the relationships in health care.
respect & dignity
information sharing
collaboration
participation Right Ans - 4 principles of patient-family centered care
respect and dignity Right Ans - • Privacy - Knock before you enter
• Control - Ask my permission before touching
• Choice - What is our plan B?
• Humor - Making me smile to take my mind off things
• Matter-of-factness - Give it to me straight
effectively sharing information Right Ans - Be clear and consistent
Develop a communication strategy
Share the information multiple times
Explain why
Don't forget the power of a good conversation
Create a environment that is open to sharing
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