Chapter
3
&
4
-
Human
Resource
Management
Unit
3
AoS2
A
bonus
-
✔✔
-a
one-of f
payment
given
to
a
particular
employee
or
group
of
employees
as
a
reward
for
meeting
particular
targets,
or
for
some
other
special
effort
A
collective/enterprise
agreement
-
✔✔
-a
negotiated
agreement
between
an
employer
and
a
union
or
a
group
of
employees
A
commission
-
✔✔
-an
amount
paid
for
accomplishing
a
sale,
paid
to
the
salesperson
who
accomplished
the
sale,
and
usually
calculated
as
a
fixed
percentage
of
the
sale
price
A
common
law
individual
(employment)
contract
-
✔✔
-covers
those
employees
who
are
not
under
any
award
or
collective/enterprise
agreements
A
grievance
procedure
-
✔✔
-provides
an
orderly
system
whereby
the
employee
and
employer
can
resolve
matters
relating
to
complaints
about
wages,
hours,
working
conditions
or
disciplinary
action
A
human
resource
manager
-
✔✔
-the
person
who
coordinates
all
the
activities
involved
in
acquiring,
developing,
maintaining
and
terminating
employees
from
a
business'
human
resources
A
job
description
-
✔✔
-the
duties,
tasks
and
responsibilities
associated
with
a
job
A
job
specification
-
✔✔
-the
qualifications,
skills,
and
experience
that
an
employee
needs
to
have
to
carry
out
the
job
A
learning
organisation
-
✔✔
-is
one
that
monitors
and
interprets
its
environment,
seeking
to
improve
its
understanding
of
the
interrelationship
between
its
actions
and
its
environment
A
lockout
-
✔✔
-occurs
when
employers
close
the
workplace
for
a
period
of
time
as
a
means
of
applying
pressure
to
employees
during
a
period
of
industrial
conflict
A
log
of
claims
-
✔✔
-a
list
of
demands
made
by
workers
(often
through
their
union)
against
their
employers.
These
demands
cover
specific
wages
and
conditions.
Employers
may
also
serve
a
counter-log
of
claims
on
the
union.
A
need
-
✔✔
-a
personal
requirement
A
sanction
-
✔✔
-a
form
of
penalty
or
punishment
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