NCCT Questions and Answers Graded A+

NCCT Questions and Answers Graded A+ d. colon When writing a business letter, the medical assistant should include which type of punctuation following the salutation? a. semi-colon b. hyphen c. comma d. colon d. Enter "cc" followed by names When composing a business letter, how should the medical assistant properly indicate copies of the letter are being sent to others? a. List the names below the sender's name b. Enter "Encl" followed by names c. Enter "Re" followed by names d. Enter "cc" followed by names c. thirds, face-up A business letter should be folded in which of the following positions when using a standard No. 10 envelope? a. half, horizontally b. half, vertically c. thirds, face-up d. quarters, face-down b. Full block style The medical assistant aligns all parts of a business letter at the left margin. This is an example of which of the following letter formats? a. Simplified letter style b. Full block style c. Modified block style d. ss d. "Wishing You the Best" Which of the following is an inappropriate complementary closing for a business letter? a. "Sincerely" b. "Respectfully" c. "Best Regards" d. "Wishing You the Best" d. Full name, unique identifier, date of collection, time of collection, collector's identity What five pieces of information must be available on every sample in the laboratory? a. Full name, unique identifier, date of collection, time of collection, tests collected b. Full name, insurance information, patient location, date of collection, time of collection c. Full name, insurance information, patient location, tests collected, time of collection d. Full name, unique identifier, date of collection, time of collection, collector's identity a. good laboratory practices (GLPs) Recording the patient's critical glucose value in the medical record is an example of which of the following? a. good laboratory practices (GLPs) b. competency evaluations c. threshold values d. quality control (QC) b. What brings you in to see the doctor today? Which of the following questions should a medical assistant ask to gain the most pertinent information about the patient's chief concern while taking her history? a. What medications are you currently taking? b. What brings you in to see the doctor today? c. On a scale of 1-10, where would you rate your pain? d. When was your last menstrual period? a. Welcome to Dr. Doe's office. My name is John. How may I help you? Which of the following is an appropriate way to greet a patient? a. Welcome to Dr. Doe's office. My name is John. How may I help you? b. Can you please sign in on the registration form? c. Can I please see your insurance card and ID? d. Good Afternoon. According to our records your copayment is... d. Did the doctor say you needed to be seen today? A patient presents to the medical office stating the following: "I was previously seen for a physical exam and the EOB I received contained an error regarding my medical coverage. The doctor ordering blood screening for hypercholesterolemia, and I'm out of my blood pressure meds." Which of the following questions should the medical office assistant ask the patient first? a. Were you referred by a physician? b. Which insurance carrier do you have? c. Will you be paying for the bill? d. Did the doctor say you needed to be seen today? b. Thank the patient for making you aware of their concern When handling a patient complaint which of the following actions by the medical assistant demonstrate professionalism? a. Aggressively defend the interests of the practice b. Thank the patient for making you aware of their concern c. Avoid speaking to the patient directly d. Notify the physician immediately a. ask the patient if they need extra assistance before helping The medical assistant is preparing to escort a patient with a prosthetic limb, due to complications from diabetes to a room. Which of the following actions by the medical assistant is appropriate? a. ask the patient if they need extra assistance before helping b. move the patient ahead to be seen by the physician c. obtain a blood glucose spot check before moving the patient d. provide large print educational materials for possible retinopathy a. professionalism A medical assistant maintains a positive, caring demeanor when the office is running 45min behind on scheduled appointments. This action is most indicative of which of the following workplace behaviors? a. professionalism b. active listening c. confidentiality d. assertiveness a, b, c Which of the following actions by the medical assistant reflects professional telephone etiquette? (select 3) a. requesting permission before placing a caller on hold b. speaking clearly with a pleasant tone c. verifying the patient's full name and date of birth d. answering an incoming call by the tenth ring e. reassuring a patient their prescribed medication will work soon a, b, c Which of the following pieces of information is important to include when taking a routine telephone message? (select 3) a. name of the person calling b. caller's return phone number c. date and time of the call d. caller's health insurance policy number e. caller's billing address c. positive radiological results Which of the following calls should the medical assistant refer directly to the provider? a. an insurance company representative b. a referring physician c. positive radiological results d. cholesterol laboratory results b. office's financial policies and procedures in advance of services The best way to ensure that a patient understands and complies with the medical office's financial policy is to explain the a. rational behind the office's financial policies and procedures b. office's financial policies and procedures in advance of services c. negative ramifications of failure to pay on time d. legal implications of failure to pay on time c. ask the provider to discuss office policy with the patient If a patient is consistently late, the most effective way for the medical assistant to handle the problem is to a. refuse to re-schedule the patient for 90 days b. notify the patient's insurance carrier c. ask the provider to discuss office policy with the patient d. terminate the patient from the practice c. anaphylactic A patient calls the office concerned because they have just been stung by a bee. Which of the following shocks would be a concern? a. psychogenic b. hypovolemic c. anaphylactic d. septic d. MI A patient's wife calls the office and states that her husband is experiencing left arm pain and chest pressure. Which of the following could the patient be suffering from? a. IBS b. CAD c. CVA d. MI c. cover sheet Which of the following forms should always be included when sending a fax originating from the medical office? a. release of information b. HIPAA waiver c. cover sheet d. informed consent d. media Which of the following types of mail is the most cost effective for bound printed material, film, and sound readings? a. first-class b. priority c. standard d. media c. write "opened in error" on the outside of the envelope and initial The medical assistant mistakenly opens an item of incoming mail marked "personal" addressed to the physician. What action should the medical assistant take? a. write "return to sender" on the outside of the envelope and initial b. reseal the envelope with clear tape c. write "opened in error" on the outside of the envelope and initial d. continue to process the item as usual d. header Which of the following components is missing in the structure of this professional business letter? a. greeting b. closing c. body d. header a. 0.06-0.10 seconds What is the approximate amount of time for the QRS complex to record the EKG? a. 0.06-0.10 seconds b. 0.04-0.08 seconds c. 0.04-0.12 seconds d. 0.04-0.06 seconds a. left midclavicular line, 5th intercostal space Where should the V4 electrode be placed on the body? a. left midclavicular line, 5th intercostal space b. right midclavicular line, 5th intercostal space c. left midclavicular line, 4th intercostal space d. right midclavicular line, 4th intercostal space a, c, d Which of the following are appropriate actions for the ECG technician to take when placing electrodes on a patient's skin for a 24-hour Holter monitor? (Select 3) a. avoid scars and incisions b. place tape directly over electrodes to help secure them to the patient's skin c. tape the lead wires to the patient's skin d. abrade the skin with an alcohol pad or dry 4x4 e. place limb leads with tabs facing up c, d The ECG technician is performing an ECG on a patient who is obese, and wandering baseline is present. What of the actions should the technician take? (Select 2) a. ensure that the examination table is not touching the wall b. ensure the patient is not touching the frame or side rail c. ensure that new electrodes and clean clips are used d. ensure good skin preparation e. ensure the patient's arms are folded over the chest b. have the patient slide their hands under their buttocks A patient with Parkinson's comes in for an ECG with noticeably severe tremors. Which of the following should the medical assistant do to ensure a proper reading? a. ask the patient to remain calm b. have the patient slide their hands under their buttocks c. have the patient grasp the side of the table d. move the patient into a semi-fowlers position to ease breathing a. EEG What is the abbreviation for electroencephalogram? a. EEG b. EKG c. ECG d. ENT c. echocardiogram Which of the following diagnostic procedures uses ultrasound to display an image of the structure of the heart? a. electroencephalogram b. angiogram c. echocardiogram d. electrocardiogram d. identify the patient After validating an ECG order, collecting all supplies, and ensuring the machine is in proper working order, the technician's next action should be to a. explain the procedure b. provide for privacy c. apply the electrodes d. identify the patient a, b, c, e Which of the following actions by the ECG technician are likely to be performed prior to exercise stress testing? (Select 4) a. inform the patient of expectations during the testing b. explain the symptoms to report if experienced during testing c. obtain the patient's medical history and current medications d. observe and monitor the patient, document symptoms in the chart e. have a crash cart with defibrillator close at hand a. atrial contraction The P wave of an ECG indicates a. atrial contraction b. the heart at rest c. ventricular contraction d. ventricular relaxation b. monitor the patient for deterioration of symptoms After notifying the physician, which of the following should be the medical assistant's next action after recording this ECG rhythm on a patient? a. check precordial (V1-V6) leads and limb placement b. monitor the patient for deterioration of symptoms c. initiate emergency response system or code blue d. monitor the patient's cardiac output c. ventricular fibrillation Which of the following rhythms identified on an ECG prompts the medical assistant to notify the provider immediately? a. sinus bradycardia b. premature ventricular contraction c. ventricular fibrillation d. sinus tachycardia c. PR interval of 0.14 seconds, QRS complex of 0.10 second, QT interval of 0.40 second and HR of 78 Which of the following indicates a normal sinus rhythm? a. PR interval of 0.22 seconds, QRS complex of 0.10 second, QT interval of 0.40 second and HR of 78 b. PR interval of 0.22 seconds, QRS complex of 0.12 second, QT interval of 0.42 second and HR of 72 c. PR interval of 0.14 seconds, QRS complex of 0.10 second, QT interval of 0.40 second and HR of 78 d. PR interval of 0.14 seconds, QRS complex of 0.16 second, QT interval of 0.42 second and HR of 72 a. normal sinus rhythm Which of the following rhythms is shown in the test strip? a. normal sinus rhythm b. sinus bradycardia c. sinus tachycardia d. sinus arrhythmia a, c While performing an ECG on a patient, electrodes keep falling off. Which of the following should the medical assistant do? (select 2) a. place tape over the wires of the electrodes b. clean the skin with soap and water c. clean the skin with 70% isopropyl d. reposition the electrode e. ask the patient to sit on their hands