Exam (elaborations)
OPERATIONS MANAGEMENT EXAM 2 STUDY GUIDE ACCURATE QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
- Course
- Institution
OPERATIONS MANAGEMENT EXAM 2 STUDY GUIDE ACCURATE QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
[Show more]
Seller
Follow
Content preview
OPERATIONS MANAGEMENT EXAM 2 STUDY GUIDE ACCURATE QUESTIONS AND ANSWERS WITH SOLUTIONS 2024 1 Which one of the following is not a major factor that could influence facility design? A) Objectives and nature of the service. B) Flexibility in operations. C) Availability of land. D) Site location. - ANSWER d 2 A product layout would facilitate the concept of ________. A) service in series B) service in parallel C) a first come, first served policy D) balanced flow - ANSWER a 3 Which of the following is not a method service facilities use to provide orientation for customers? A) Signs and color codes to indicate direction. B) Use of walled cubicles to ensure privacy. C) Use of artifacts. D) Franchised services that use formula facilities. - ANSWER b 4 The line balancing problem arises because of ________. A) mismatched capacities of the various operations B) mismatched labor inputs required at various operations C) large waiting lines D) inflexibility of the line - ANSWER a 5 The CRAFT program for facility layout uses an initial solution to ________. A) be tested for improvement B) arrive at a feasible solution C) provide an analytical solution D) define the layout problem - ANSWER a 6 One of the advantages of a product layout approach to service design is ________. A) the elimination of bottlenecks B) achieving equal division of labor C) the ease of customization D) increased flexibility - ANSWER b 7 Identify the bottleneck operation in the following exclusive hairdressing salon. Activity Average time, min. a. Pre -counseling 15 b. Shampoo 10 c. Haircut 30 d. Manicure 20 - ANSWER c 8 The inability of a jewelry store to expand its current operations to include, for example, an in -store repair and manufacturing facility in response to customer demands, is neglecting which factor of service facility design? A) Land availability and space requirements. B) Flexibility. C) The nature and objectives of the service organization. D) Community and environment. - ANSWER A 9 A batch type of service process has the characteristic of ________. A) many specialized departments B) a group of customers treated simultaneously C) uninterrupted delivery D) a one -of-a-kind engagement - ANSWER B 10 The customer is a(n) ________ in the service process and his/her impression of the service quality is influenced by many ________. A) observer; perceptions B) observer; observations C) participant; perceptions D) participant; observations - ANSWER C 11 What defines the capacity of a service product layout? A) The activity requiring the most time per customer. B) The size of the queue. C) How tasks are allocated among servers. D) Ability of workers to change the process speed. - ANSWER A 12 In the design of a fitness center, where would be the most advantageous location of a juice bar? Consider such factors as traffic flow, impulse buying, and orientation/visibility. A) At the back of the gym near the aerobic equipment. B) Near the entrance/exit of the gym. C) In a small alcove set to one side of the gym. D) Upstairs in a separate enclosed room marked by a sign. - ANSWER B 13 Which of the following retail servicescapes would support an upscale store image best? A) Stark tile floors. B) Exposed, bright lighting. C) Store personnel waiting at cash registers. D) Well -spaced, lightly stocked shelving. - ANSWER DThe benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ACCURATE2. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $17.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
78252 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now