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SERVICE OPERATIONS MANAGEMENT EXAM 1 ACCURATE QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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SERVICE OPERATIONS MANAGEMENT EXAM 1 ACCURATE QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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SERVICE OPERATIONS MANAGEMENT EXAM 1 ACCURATE QUESTIONS AND ANSWERS WITH SOLUTIONS 2024 What two things must be present for innovation to have occurred? - ANSWER There must be an *idea* and there must be an *exploitation* of that idea. In what way does Starbuck's new Mobile Ordering App help improve service operations? - ANSWER It decreases the customer's perception of wait It increases customer participation It increases efficiency While technology doesn't necessarily drive innovation, it does ___________ it. - ANSWER enable What do innovation leaders all have in common? - ANSWER They are not afraid of taking on a high level of risk associated with innovating. They do not think of innovation as a service winner, but rather as a service qualifier. Innovation must often be in place for many customers to even consider a company. No technology or innovation could be a _____________ for some companies. - ANSWER service loser What three things drive companies to innovate? - ANSWER 1. Financial viability - Stay in business and make money 2. Financial stability - Constantly innovating to keep stable and sound financials 3. The desire to remain competitive - Competing with others in the industry What are some things that drive innovation? - ANSWER Financial reasons Competition Life cycle shifts Value migration Regulations/StandardsThe benefits of buying summaries with Stuvia:
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