Lenovo Warranty Service Authorization Exam (RWST016) Latest Update 2024 -2025 100 Questions and 100% Verified Correc t Answers Guaranteed A+ A secure login is required to access certain areas of the Lenovov Support sit. Which of the following requires a secure logon? - CORRECT ANSWER: Recovery utility information A technician has just installed a network card on a computer running Windows 7. Which of the following should the technician do next to complete the installation? - CORRECT ANSWER: Install the manufacturer's drivers A user has complained that their desktop computer will not boot. After inspection, you discover the user's USB key is attached. Of the following choices, which is the most likely caused? - CORRECT ANSWER: Boot sequence is set to boot from USB After you run a hardware scan in Lenovo Vantage, you can export the results log as a/an ______ file. - CORRECT ANSWER: HTML As a Service Technician, in many cases you will be a customer's first or only face -to-
face interaction with a Lenovo employee. What is the best way to get things started on the right foot? - CORRECT ANSWER: Good first impression Before beginning any repairs, which of the following should a Service Technician do? - CORRECT ANSWER: Verify the status of the warranty Before replacing a FRU on any Lenovo system, you should always do which of the following? - CORRECT ANSWER: Review the FRU process in the HMM Exceptional customer service creates exceptional _____, leaving customers feeling positive and enthusiastic about their interactions with Lenovo. - CORRECT ANSWER: Customer experience Fill in the blank: Effective apologies are timely, ______, non -defensive, and exercise caution. - CORRECT ANSWER: Personal For Lenvovo branded notebook products, two utilities need to be used after a system board has been replaced. They are the _____ and the BIOS Update Utility. - CORRECT ANSWER: SNPNMTM Update utility Idea product warranties are typically for how long? - CORRECT ANSWER: One years for parts and labor If a customer begins to use obscene language or words, what should you do? - CORRECT ANSWER: Calmly call them out on their behavior If a system has an internal battery, but no process to disable it, what should be done before servicing the system? - CORRECT ANSWER: Disconnect the internal battery from the system board If you don't have a field kit handy, constantly touching, which components in the chassis will give you zero potential for ESD? - CORRECT ANSWER: Power Supply Case In order to disable the internal battery on a system, you must boot the system into which of the following? - CORRECT ANSWER: BIOS setup menu In which form factor are you most likely to find DIMMs? - CORRECT ANSWER: Workstations In which systems are you most likely to see an M.2 Solid Drive in place of a 2.5 inch or 3.5 inch storage drive? - CORRECT ANSWER: Ultrabooks and Convertibles
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