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MAN 320F Exam 1 with correct Answers
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MAN 320F Exam 1 with correct Answers
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MAN 320F Exam 1 with correct AnswersManager - Answer -someone who coordinates and oversees the work of other people so that organizational goals can be accomplished
First-line Manager - Answer -(often called supervisors) are located on the lowest level of
management, managing the work of nonmanagerial employees. Typically directly or indirectly involved with producing the organization's products or services
Middle managers - Answer -include all managers between the first level and the top level of the organization who manage the work of first-line managers
Top managers - Answer -managers at or near the top of the organization who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization
Productivity - Answer -Efficiency + effectiveness
Efficiency - Answer -Getting the most output from the least amount of inputs in order to minimize resource costs. Efficiency is often referred to as "doing things right"
Effectiveness - Answer -completing activities so that organizational goals are attained and is often described as "doing the right things"
Management Functions - Answer -Henri Fayol, a French industrialist in the early 1900s, proposed that managers perform five management functions
Planning - Answer -involves defining goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities
Organizing - Answer -involves arranging and structuring work to accomplish the organization's goals
Leading - Answer -involves working with and through people to accomplish organizational goals
Controlling - Answer -involves monitoring, comparing, and correcting work performance Management Roles - Answer -Henry Mintzberg, a management researcher, conducted a precise study of managers at work. He concluded that managers perform 10 different roles, which are highly interrelated
Interpersonal Roles - Answer -include figurehead, leadership, and liaison activities
Informational Roles - Answer -include monitor, disseminator, and spokesperson
Decisional Roles - Answer -include entrepreneur, disturbance handler, resource allocator, and negotiator
Management Skills - Answer -Robert L. Katz found through his research that managers need three essential skills
Technical Skills - Answer -are job-specific knowledge and techniques needed to proficiently perform specific tasks
Human Skills - Answer -involve the ability to work well with other people individually and
in a group
Conceptual Skills - Answer -involve the ability to think and to conceptualize about abstract and complex situations
Management Activities - Answer -Luthans identified where successful (quickly promoted) and effective (highly productive) managers focus their time
Traditional - Answer -Decision making, planning, organizing, controlling
Communication - Answer -Exchanging information, processing paperwork
Human Resources - Answer -Motivating, disciplining, managing conflict, staffing, training
Networking - Answer -Socializing, politicking, interacting with others
Organization - Answer -a deliberate arrangement of people to accomplish some specific
purpose
University of management - Answer -management is needed in all types and sizes of organizations, at all organizational levels, and in all organizational work areas throughout the world
Omnipotent view of management - Answer -Managers are directly responsible for an organization's success or failure
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