Conceptual Skills correct answers The ability to grasp a big-picture view. Top mgt. needs this the most.
Human Skills correct answers The ability to work with and through other people. All mgrs. need this skill. Conflict resolution.
Technical Skills correct answers Expertise in a specific fun...
BUS100 Exam 5 || with Complete Solutions.
Conceptual Skills correct answers The ability to grasp a big-picture view. Top mgt. needs this the most.
Human Skills correct answers The ability to work with and through other people. All mgrs. need this skill. Conflict resolution.
Technical Skills correct answers Expertise in a specific functional area. Front line mgt. needs this
skill the most. [Page 248]
Job Enrichment correct answers Creating jobs with meaningful content. Make work challenging, creative work by using...•Skill Variety (mix it up)•Task Identity (clear beginning and ending)•Task Significance (impact on others)•Autonomy (freedom and authority)•Feedback (receive clear, frequent info)
Expectancy theory correct answers Motivation is based on how effort relates to performance & reward.
Equity Theory correct answers A person will be motivated based on how they are treated in comparison with others both inside & outside the company. Often based on perceptions that are not correct.[Page 251] Ex: How do you feel if you are being paid less than someone who is a poor performer?
Planning correct answers setting and specific achieving goals
Contingency Plan correct answers Planning for unexpected events by involving a range of scenarios and assumptions.
Mission correct answers Organization's purpose, values, and core goals, providing the framework for all other plans.Google'smission is to organize the world's information and make it universally accessible and useful.Starbucks' mission is to inspire and nurture the human spirit - one person, one cup and one neighborhood at a time.
Strengths correct answers internal, such as great employees
Weaknesses correct answers internal, such as old building
Opportunities correct answers external, new business just opened in your community
Threat correct answers external, competitor opened up next door
Organizing correct answers Determining a structure for both the individual jobs & the overall structure. [Page 256] Centralization correct answers the degree to which decisions are made by a small number of people at the top of the organization.
Span of Control correct answers the number of people that a single manager supervises. SoC can be wide if tasks are simple or narrow if tasks are complex. Geography can also play a roll.
Departmentalization correct answers the division of workers into logical groups. Ex: production, product, customer, geographical, process, etc.
Line Organization correct answers An organization with a clear, simple chain of command.
Staff Managers correct answers provide advice and assistance. Legal, Accounting, HR
Matrix Organization correct answers •Brings together specialists to work on projects •No clear chain of command, work for 2 people•Effective for "project" work
Leading correct answers Directing & motivating people to achieve organization goals voluntarily. [Page 260]
Autocratic leaders correct answers Make all decisions themselves. Useful when in emergencies or in training.
Democratic leaders correct answers share power with their followers. Useful when everyone is affected by the decisions.
Free reign leaders correct answers set objectives for their followers but give them freedom to choose how they accomplish those goals. Useful when jobs are creative such as advertising or engineering.
Controlling correct answers [Page 261]Establishing clear performance standards;Measuring actual performance against standards;Taking corrective action as necessary.
Job Analysis correct answers examining specific tasks about each job at a specific time. What jobs should be done in order to maximize efficiency.
Job Description correct answers an explanation of the responsibilities for a specific job. Ex: teacher -lecture, create syllabus, create & grade exams
Job Specifications correct answers qualifications necessary to hold a particular position. Ex: operate a projector board, use PowerPoint, be able to speak well
Recruitment correct answers finding & attracting a qualifiedpool of applications. Either internal (already works for the company) or external (from outside the company)
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