Uniqlo Supervisor/Manager Final Exam Questions and Answers 2024/2025
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Course
Uniqlo
Institution
Uniqlo
Uniqlo Supervisor/Manager Final Exam
Questions and Answers 2024/2025
Ten Principles of Handling Customer Complaints - CORRECT ANSWER-1. Actively
encourage complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, ...
Uniqlo Supervisor/Manager Final Exam
Questions and Answers 2024/2025
Ten Principles of Handling Customer Complaints - CORRECT ANSWER-1. Actively
encourage complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer
complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
Management Principle 1 - CORRECT ANSWER-Respond to customer needs, and
create new customers.
Management Principle 2 - CORRECT ANSWER-Contribute to society, make it better,
set it in motion by acting on good ideas.
Management Principle 3 - CORRECT ANSWER-Maintain your autonomy, and never let
any other company take control.
Management Principle 4 - CORRECT ANSWER-Look reality straight in the eye, adapt
to the times, and actively evolve.
Management Principle 5 - CORRECT ANSWER-Let employees act on their own
initiative and realize their own mistakes; create a flexible organization that puts a priority
on teamwork and respect for each individual.
Management Principle 6 - CORRECT ANSWER-Engage the best talent around the
world, establish a unique corporate identity, develop products and a business style that
will stand as #1 in the eyes of young consumers, and become global in the truest sense
of the word.
Management Principle 7 - CORRECT ANSWER-Remember that product and stores are
the essence of your business; never forget that these are the only two points where the
company comes in direct contact with its customers.
Management Principle 8 - CORRECT ANSWER-Do what is best for the company as a
whole; make sure all employees work as a group, and that all divisions function as one.
, Management Principle 9 - CORRECT ANSWER-Focus on speed, eagerness to
succeed, dramatic improvement, and getting things done.
Management Principle 10 - CORRECT ANSWER-Be fair and impartial; give praise
where praise is due, and censor those who deserve to be censored; reward employees
only on the basis of their merits.
Management Principle 11 - CORRECT ANSWER-Improve management capabilities,
eliminate all waste, and aim for high efficiency and productivity--all the while remaining
conscious of the bottom line.
Management Principle 12 - CORRECT ANSWER-Thoroughly analyze specific
information and other information relating to successes and failures. Remember what
you learn, and put it into practice the next time around.
Management Principle 13 - CORRECT ANSWER-Welcome challenges. Don't try to
avoid difficulties or competition.
Management Principle 14 - CORRECT ANSWER-Be absolutely professional: stake
everything on results, and win.
Management Principle 15 - CORRECT ANSWER-Make sure all employees share a
consistent long-term vision; that they always do what's right, being attentive to the little
things, the basics; that they continue moving tirelessly in the right direction, until they
have achieved their final goal.
Management Principle 16 - CORRECT ANSWER-Be super alert, and remain focused
on substance, not surface. Work to make your stance as a company even more
attractive to customers than your products.
Management Principle 17 - CORRECT ANSWER-Always think positive, invest in the
next step, have high hopes for the future, and make things come alive.
Management Principle 18 - CORRECT ANSWER-Make sure each individual employee,
each team, and the company as a whole all have clear goals, targets, and a sense of
purpose.
Management Principle 19 - CORRECT ANSWER-Hold both employees and the
business itself to the highest moral standards.
Management Principle 20 - CORRECT ANSWER-Be your own harshest critic; strive to
improve and renew yourself.
Management Principle 21 - CORRECT ANSWER-Discriminate against no one for
reasons of race, nationality, age, gender, or sexual orientation.
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