Exam (elaborations)
bus com final exam 59 Questions and Answers.
- Course
- Institution
bus com final exam 59 Questions and Answers.
[Show more]
Content preview
bus com final exam 59 Questions and Answers2024.
the process of putting your message into words, images, or action? -
✔️encoding
set of circumstances in which your communication -
✔️context
to achieve succesful communication, the communication must___________ -
✔️reach and influence the audience
critically reviewing and judging what you heartakes place when _______ communication -
✔️evaluating
what can be done to ensure all group members plan appriately for a meeting -
✔️distribute an agenda inadvance
what should a writer focus on when writing a persuasive message -
✔️audience focused benefits
an expression of gratitude -
✔️typically included at the end of the request
message that will not surprise disappoint, anger the audience are considered to be ____ messages -
✔️claims
use of letter V used on all file names -
✔️
if you refuse a claim because the customer was at fault what help costumer loyalty -
, ✔️explain the reason behind the policy/ refusal
customers tell _____ as many bad reviews than good -
✔️twice
emotional intelligence -
✔️the ability to perceive, understand, manage, and use emotions
cognitive -
✔️how we encode, process, store, and retrieve information
affective -
✔️relating to moods, feelings, and attitudes
short term -
✔️Involving or occurring over a short period; immediate.
relational -
✔️emotional and psychological consequences of changing from one brand/retailer/service provider
to another
cultural -
✔️learned and shared pattern in a group or society
polychronic -
✔️relaxed attitude towards time and puncuality
Reasons for being an effective business communicator -
✔️ability to work in a team
to verbally communicate with people both inside and outisde the org
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller academicmaster. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75323 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now