"P"erc - Perception by customers that we respect their time and move them as quickly
as possible.
p"E"rc - Every customer leaves the store in a better mood than when the customer
arrived.
pe"R"c - Recognize each customer as an individual.
per"C" - Consistently produce a high quality beverage.
Mission Statement - Create one new BIGGBY COFFEE fanatic per day, per store, who
will actively promote us to others.
Cultural Values - Be Happy-Make Friends-Have Fun-Love People-Drink Great Coffee
FIFO - First in, First out; all of our products
Shotpuller's Position Priorities - 1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
How many seconds do shots take to pull? - 19-23 seconds
How long do espresso shots stay good/fresh? - 30 seconds
Ingredients in the Americano-what does it taste like? - 3/4 Hot water and espresso;
Brewed coffee
How often should coffee be check and what temperature should it be? - Every 3 hours
and 165*F
What is a Cafe Au Lait? - 1/2 cup French Roast and velvetized milk
What is Fair Trade Coffee? What kinds do we have? - Farmers who are organized as
co-ops are paid fairly for their beans. Black&Tan, French Roast, & Rwanda.
Milksteamer's Position Priorities - 1. Steam milk, prepare and serve drinks
2. Actively engage each customer in conversation
3. Clean and restock
Which letters of PERC can be effected through the Milksteamer's actively engaging the
customers in conversation? - P, E, & R
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