IHOP service excellence | Questions & Answers (100 %Score) Latest Updated 2024/2025
Comprehensive Questions A+ Graded Answers | 100% Pass
Greets and coordinates seating of the guests - 1. What is the role of the greeter?
guide the customers, seats the guest, and communicate the seats of the guest - 2. What is the role of
the Scout?
the Server acts as a Food Runner, Manicures
tables and serves as Service Neighbor to the other Server(s) in their Zone. - 3. What is the role of the
Server?
Ensures guest orders are prepared and plated correctly, garnishes and prepares plates for efficient
delivery
by seat, calls for Food Runners, - 4. What is the role of the Expeditor?
Responds to the Expeditor's call for a Food Runner immediately, delivers food to the guest quickly - 5.
What is the role of the Food Runner?
assists with table Manicuring. - 6. What is the role of the Service Assistance?
Trains, assists, and supports fellow restaurant Team Members - 7. What is the role of the Task Force
Leader?
Host Area, Dining Area, Expeditor Area - 9. What are the three main areas the Task Force Leader is
responsible for?
bus tubs are never allowed in the dining room. - 10. When are bus tubs allowed in the dining room?
The Scout or Greeter - 11. The Service Assistant communicates Table Release to which position(s)?
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