IHOP Server Study Guide | Questions & Answers (100 %Score) Latest Updated 2024/2025
Comprehensive Questions A+ Graded Answers | 100% Pass
What is the server greeting for AM shift? - Good morning, I'm ___ Can I start you off with some fresh
coffee or orange juice?
What is the server greeting for PM shift? - Good morning, I'm ___ Can I start you off with some iced
coffee or sweet tea?
How many oz in a waterglass? - 10
How many oz in a large glass? - 20
How many oz in a kid's beverage? - 12
T or F: Servers must "echo" all food orders - True
T or F: Servers must point out menu handouts or make guests aware of any promotions (i.e TV Specials)
- True
T or F: Servers must suggest an up sell of some kind (meal related) - True
T or F: While serving during any meal period you must suggest a specific beverage (OJ, TEA, OR SODA) -
True
What 2 beverages don't get free refills - Milk and all juices
Customer should be acknowledged by someone in how many minutes from the time they sat down? - 2
minutes
What meats should steak knives be used? - Tbone
, Tilapia
Steak tips
Smoked sausage
CFS
What's the 1st question you ask customers before taking an order? - Are these separate checks?
When should you use a tray to carry out beverages? - 3+
What is step 1 to service success step? - Greet and seat (smile with eye contact, genuine welcome,
correct amount of silverware)
What is step 2 to service success step? - Acknowledge (w/in 2 mins, suggest specific beverage, explain
TV specials)
What is step 3 to service success step? - Take order (suggestive up sell cheese, "echo" order back, insert
order into computer)
What is step 4 to service success step? - Deliver pre-meal items (condiments, salads, soup. Serve food
promptly with proper garnish)
What is step 5 to service success step? - Check back (w/in 2 mins or 2 bites, refill beverages without
being asked)
What is step 6 to service success step? - Drop off check (pre-bus unnecessary dishes/glasses)
What is step 7 to service success step? - Take payment (return w/in 4 mins and invite to return)
What are the 3 areas of service steps responsibilities that are inconsistently executed? - - suggest and
upsell
-mention tv specials "hand out"
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