CPHQ Study Guide Questions with Answers
Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department? - Answer-in-service on ordering blood usage for the physicians; Educating the physicians on the critical use of blood products will assi...
Which of the following action plans is the first step in correcting inappropriate blood
usage in an emergency department? - Answer-in-service on ordering blood usage for
the physicians; Educating the physicians on the critical use of blood products will assist
to better utilize blood supply
Which of the following elements must be present in order to evaluate the effectiveness
of a healthcare organization's quality improvement program? - Answer-quantifiable
objectives; To evaluate effectiveness, an organization must have quantifiable objectives
in order to measure progress toward meeting goals
When choosing an outside consultant to lead employee focus groups, which of the
following priority areas of expertise should a healthcare quality professional look for? -
Answer-group dynamics and facilitation; The primary role of a consultant who is leading
focus groups is to facilitate interaction in the group dynamic.
Which of the following charts will most likely be used first in a root cause analysis? -
Answer-flow; A flow chart is the best chart to use first for a root cause analysis
Generic screening is an example of risk - Answer-identification; Identification is the first
step in disease management/risk management
When errors are discovered, staff and supervisors best demonstrate a culture of safety
by - Answer-studying the process to understand the error; Foundational statement
Healthcare leaders are confronted with the challenge of increasing quality while
reducing costs. Which of the following approaches best advances improvement efforts?
- Answer-Support activities that improve outcomes and reduce variation; Best action
since this will effect multiple domains within quality, including safety, effectiveness, and
efficiencies.
When considering the use of an external subject matter expert (SME), which of the
following is most critical? - Answer-references of the SME; The positive clinical
reputation provides credibility support to the project.
The quality improvement director is responsible for coordination of accreditation survey
activities. Responsibilities will most likely include - Answer-facilitating self-assessments
of compliance with standards, communicating new requirements to pertinent parties,
and distributing the agenda for the survey.; These are essential functions for overseeing
accreditation process
, Training is being determined based on treatment record review results. The following
weighted results are available: Based on these results, which of the following areas
should take priority for training? - Answer-care plan; When ranked by weight and non-
compliance (weight*(100-%compliance)), care plan results in the highest weighted rank.
The primary purpose of risk management trend analysis is to - Answer-identify
opportunities for improvements; Risk management focuses on identification,
assessment, and reduction of risk. The goal is to protect the organization from losses,
the key component of which is proactive improvement to avoid and reduce risk
Which of the following actions has the greatest impact in reducing harm? - Answer-
improving interdisciplinary communication; Improved communication has been proven
to be a key factor in reducing harm.
A t-test may be used to - Answer-evaluate the effects of two different treatments; A t-
test is used to examine if the mean of two treatments are statistically different from one
another
A healthcare entity initiating re-structuring must consider the impact on staff to ensure
the greatest opportunity for success by - Answer-planning carefully, communicating
openly, and leading effectively; . Best answer, these actions promote transparency and
trust through communication and leadership
Facility A is investigating its medication administration time for a specific diagnosis.
Evidence-based guidelines indicate that administration of a particular drug within 30
minutes significantly improves patient outcomes. The national average is 32 minutes.
The average for Facility B is 28 minutes. If the average for Facility A is 35 minutes,
Facility A should - Answer-contact Facility B to determine its practices.; Sharing best
practices is encouraged for process improvement
According to continuous quality improvement principles, which of the following concepts
is most important? - Answer-constancy of purpose
A healthcare provider recently conducted a customer satisfaction survey that focused
on the five key quality characteristics in the graph below: By analyzing the information,
the provider can identify that customers were most dissatisfied with: - Answer-Cost and
most satisfied with caring
Which of the following team members is responsible for keeping meetings focused? -
Answer-The facilitator facilitates and is responsible for team focus
The best way to evaluate the effectiveness of performance improvement training is
through - Answer-Observed behavioral changes: it demonstrates transfer of knowledge
into practice
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