CPHQ Exam 2 Questions and Answers
Natural Work Team - Answer-Is all the people who work in a specific work area. A security Department is a natural work team.
Process management team - Answer-teams that focus on sharing responsibility for monitoring an controlling a work process, such as new ...
CPHQ Exam 2 Questions
and Answers
Natural Work Team - Answer-Is all the people who work in a specific work area. A
security Department is a natural work team.
Process management team - Answer-teams that focus on sharing responsibility for
monitoring an controlling a work process, such as new product development
Temporary Team - Answer-Team that exists for a finite period of time
Work teams - Answer-continuing work units responsible for producing goods or
providing services
Work groups place a strong emphasis on: - Answer-shared leadership
intact teams - Answer-work together all the time and do not apply their special
knowledge to a wide range of products
Physical teams - Answer-members are physically present
Types of teams are classified along 5 major dimensions which are: - Answer-Purpose or
mission, time, degree of autonomy, authority structure, and physical presence
Teams categorized by the dimension of purpose or mission - Answer-Work teams and
improvement teams
Teams categorized by the dimension of time - Answer-Temporary teams and
permanent teams
Teams categorized by the dimension of degree of autonomy - Answer-Work groups and
self-managed work teams
Teams categorized by the dimension of authority structure - Answer-Intact teams and
cross-functional teams
Strategy - Answer-A planned action toward a goal
, Strategic Management Process - Answer-A six-step process that encompasses
strategic planning, implementation, and evaluation
Strategic Planning - Answer-A set of procedures for making decisions about the
organization's long-term goals and strategies. Consider what the company wants to do,
what it should do, and what it can do.
mission statement - Answer-a short, specific written statement of the reason a business
exists.
Vision Statement - Answer-Expresses what the organization should become, where it
wants to go strategically
Guiding Principles - Answer-Define the organizations attitudes and policies for
employees and thereby help to direct the vision.
SMART goals - Answer-goals that are specific, measurable, attainable, realistic, and
timely
self-directed teams - Answer-teams that determine their own objectives and the
methods by which to achieve them
How to determine "what an organization should do" - Answer-Assess the external
environment
How to determine " what an organization can do" - Answer-Assess the internal
environment
structural variables - Answer-Subsystems of an organizations
Hoshin - Answer-A Japanese word meaning statement of objectives.
Hoshin Kanri planning - Answer-policy deployment through a strategic planning process
that utilizes project-based improvement. Planning typically performed at three levels:
general (senior management), intermediate (middle management), and detailed
(implementation teams).
Bears ultimate responsibility for setting policy, financial and strategic direction, and the
quality of care and service provided by all of its practitioners - Answer-An organization's
governing body
Leadership - Answer-The ability to influence an individual or group toward achievement
of goals. Determining the correct direction or path.
Management - Answer-Doing the correct things to stay on the correct path.
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