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OPERATIONS MANAGEMENT QUALITY MANAGEMENT ACCURATE QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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OPERATIONS MANAGEMENT QUALITY MANAGEMENT ACCURATE QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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OPERATIONS MANAGEMENT QUALITYMANAGEMENT ACCURATE QUESTIONS
AND ANSWERS WITH SOLUTIONS 2024
High quality and improved quality brings: - ANSWER Better Sales and Gains In Sales
Reduced Costs in operations
Better Sales and Gains In Sales because - ANSWER 1. The organization can sell its products for higher
prices and obtain higher profit margins.
2. The organization gains a higher reputation and so consumers/clients trust the company's brand.
3. A company with an effective quality system is able to respond better and faster to any customer's
need or problem.
Reduced Costs in Operations because - ANSWER 1. A well designed and managed quality system allows
to lower scraps, defects, reworks, and returns.
2. The company can have lower warranty costs.
3. Because of the reduced defects and reworks and the much better amount of output with the same
amount of input, the company has an increased productivity.
Quality Principles - ANSWER 1. Customer Focus
2. Continuous Improvement
3. Bench-marking
4. Just in time
5. Use of tools of TQM (Total Quality Management)
7 Quality Tools - ANSWER 1. Check sheets
2. Scatter diagrams
3. Cause & effect diagrams (also named Fishbone or Ishikawa diagrams)
4. Pareto charts
5. Flow diagrams
, 6. Histograms
7. Statistical process control
Quality (definition) - ANSWER The totality of features and characteristics of a product or service that
bears on its ability to satisfy stated (explicit, clear) or implied needs.
Examples of Explicit Needs - ANSWER Tasty, good, delicious, good looking, nice design, good colour, good
tissue, cheap, good price, good performance, easy to manage, etc..
Examples of Implied Needs - ANSWER Safe, genuine, reliable, pure
Quality defined in different ways based on the point of view of: - ANSWER 1. The USER- the consumer,
who usually looks for performance, features he likes, low costs.
2. The MANUFACTURER- who wish to conform to standards, specifications, laws.
3. The PRODUCT- if we define quality just looking at the product we are looking for characteristics of the
product that can be precisely measured.
Examples:
a. content of sugars, fats, proteins, energy and calories, vitamins
b. size
c. weight
d. resistance to impacts
e. thickness
Quality has other IMPLICATIONS - ANSWER 1. Company Reputation
2. Product Liability: faulty products might damage one or more consumers and so the company is liable
for such damage and all its consequences.
3. Global Implications: inferior or low quality products can damage both the companies' profitability and
the nation's economy and balance of payments in the foreign trade.
Costs of Quality - ANSWER 1. Prevention Costs
2. Appraisal Costs
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