QME 2024 EXAM 3 NEWEST
ACTUAL QUESTIONS WITH
CORRECT ANSWERS VERIFIED
BY EXPERTS ALREADY GRADED
Functional conflict is also referred to as _______ or _______ conflict - CORRECT
ANSWER>>>>Constructive; cooperative
When one party believes that its interests are negatively impacted by another party, a(n)
__________ occurs - CORRECT ANSWER>>>>Conflict
Incivility is any form of socially harmful behavior that includes such actions as: -
CORRECT ANSWER>>>>Social undermining; interactional injustice; abusive
supervision
Name the four unethical negotiation tactics and an explanation of each - CORRECT
ANSWER>>>>Lies: subject matter includes limits, authority to bargain, time pressures,
and available resources; Deception: promises or threats, excessive initial demands
careless misstatements of facts; Maximization: converts win-win to win-lose; Puffery:
exaggerating the value of what is being given or given up, the importance of issues
According to a recent survey, what makes managers most uncomfortable? - CORRECT
ANSWER>>>>"Building relationships with people I dislike"
The reasons people often avoid conflict are that they fear? - CORRECT
ANSWER>>>>Rejection; ager; failure
Rank the steps in using the dialectic method for creating functional conflict - CORRECT
ANSWER>>>>A proposed course of action is generated; assumptions underlying the
proposal are identified; a conflicting counterproposal is generated; advocates for each
position present and debate their proposals; a decision for a position is made; the
decision is monitored
Decision making that involves at least two parties with distinct preferences and a give
and take between them is __________ - CORRECT ANSWER>>>>Negotiation
When the demands from work and family domains are mutually incompatible: -
CORRECT ANSWER>>>>The result is work-family conflict
Incivility is any form of socially harmful behavior and it includes such actions as: -
CORRECT ANSWER>>>>Aggression; bullying; harassment
,List the five different styles of handling conflict and a description of each - CORRECT
ANSWER>>>>Integrating: cooperatively identify the problem, generate and weigh
alternatives, select a solution; Obliging: smoothing it over by minimizing differences to
please the other party; Dominating: ignores the other party's needs by relying on formal
authority to force the solution; Avoiding: passive withdrawal from the problem and
suppression of the issues; Compromising: give and take, especially between peers or
when they have opposite goals
In-group members exaggerate the differences between their group and others, creating
a distorted perception of ___________ - CORRECT ANSWER>>>>Reality
According to the contact hypothesis, the key to decreasing intergroup conflict is: -
CORRECT ANSWER>>>>Communication
Assigning someone in an organization or group the role of critic is known as _____
______ - CORRECT ANSWER>>>>Devil's advocacy
List the five characteristics of conflict and provide an example of each - CORRECT
ANSWER>>>>Change in tactics: parties move from persuasive arguments to threats
and power plays; Number of issues grows: more issues that bother each party are
added to disagreement; Goals change: parties no longer want to resolve the problem,
but to win or hurt the other; Number of people grows: more people or groups are drawn
into the conflict; Issues move from specific to general: conflict widens from narrow and
specific concerns to broader ones and even general intolerance of the other party
A shared perception among group members about the intensity of disagreement over
tasks or relationships is a: - CORRECT ANSWER>>>>Conflict state
What situations cause conflict in the workplace? - CORRECT ANSWER>>>>Unrealistic
expectations about pay; decisions made by consensus; lack of compatible value system
What are some examples of negotiations that an employee may make with an
employer? - CORRECT ANSWER>>>>Working hours; promotion; salary
A creative win-win approach that seeks mutual gain for all parties is _______
negotiation - CORRECT ANSWER>>>>Integrative
Conflict that offers different opinions outside of managers' personal feelings is: -
CORRECT ANSWER>>>>Programmed conflict
An influential model of cooperative conflict outlines which desired outcomes? -
CORRECT ANSWER>>>>Stronger relationships; fair agreements; learning
List the six methods of alternative dispute resolution and an explanation of each -
CORRECT ANSWER>>>>Facilitation: a third party informally urges parties to deal
directly and constructively with each other; Conciliation: a neutral third party acts as a
, conduit between disputing parties; Peer review: a panel of trustworthy coworkers who
remain objective hear both sides and offer recommendations; Ombudsman: a trusted
person hears grievances confidentially and tries to arrange a solution; Mediation: a
trained 3rd party neutral actively guides the disputing parties to explore innovative non-
binding solutions; Arbitration: disputing parties agree to accept the decision of a trained,
neutral arbitrator in a formal, court like setting
Harassment that uses the internet and ________ ____________ is known as cyber or
virtual bullying - CORRECT ANSWER>>>>Social media
Identifying ahead of time what can throw you off balance in a negotiation is: -
CORRECT ANSWER>>>>Knowing your "hot buttons"
It is important to act __________ to resolve a conflict because left alone it is likely to
grow - CORRECT ANSWER>>>>Early
What is considered part of flextime? - CORRECT ANSWER>>>>Creating flexible
scheduling; creating deadline flexibility; creating workday flexibility
True or false: Personality conflicts cannot be avoided in life or the workplace -
CORRECT ANSWER>>>>True
What are the characteristics of low conflict intensity in the workplace? - CORRECT
ANSWER>>>>Indifference; little creativity
Conflict reduction offers several options for reducing intergroup conflict that include: -
CORRECT ANSWER>>>>Fostering positive attitudes such as empathy and
compassion; eliminating specific negative interactions; team building
Surveys have found that ___________ at work leads to absenteeism, staying away
from work-related events, quitting, and termination - CORRECT ANSWER>>>>Conflict
When responding to a personality conflict at work, it is critical to: - CORRECT
ANSWER>>>>Communicate directly with the other person
Devil's advocacy has been shown by researchers to have the following advantages: -
CORRECT ANSWER>>>>It develops analytical skills and emotional intelligence; it
develops more solutions; it makes better recommendations
List the five conflict management styles with a situation appropriate for its use -
CORRECT ANSWER>>>>Integrating: resources and commitment from others are
needed to solve a common problem; Obliging: you believe you may be wrong and
preserving the relationship is important; Dominating: the issue is trivial or a speedy
decision is needed; Avoiding: the issue is trivial or the potential dysfunctional effect
outweighs the benefits of a solution; Compromising: goals are mutually exclusive or
parties are equally powerful
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