WARRANTY SERVICE AUTHORIZATION RWST016
2024 VERIFIED QUESTIONS AND ANSWERS
Our mainstream products include - CORRECT ANSWER ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - CORRECT ANSWER Unexpected and
enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has been
replaced? (select all that apply) - CORRECT ANSWER BIOS update
It is important to understand how to provide good customer service because -
CORRECT ANSWER A customer is not someone to argue with.
Which of the following cable management solutions can be found in desktop systems?
(Select all that apply) - CORRECT ANSWER Zip ties
AND
Snap clips
,WARRANTY SERVICE AUTHORIZATION RWST016
2024 VERIFIED QUESTIONS AND ANSWERS
Who provides the shipping container to the customer when a system needs to be shipped
to the service depot? - CORRECT ANSWER Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound on a
laptop? - CORRECT ANSWER Spread the thermal compound until the entire surface
is covered.
What question needs to be asked, after determining the component with a problem? -
CORRECT ANSWER When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? -
CORRECT ANSWER Shin-Etsu Microsi X23-7783D
, WARRANTY SERVICE AUTHORIZATION RWST016
2024 VERIFIED QUESTIONS AND ANSWERS
What does PCIe stand for? - CORRECT ANSWER Peripheral Component
Interconnect Express
Which of these tools would be recommended for use in servicing Lenovo systems?
(Select all that apply) - CORRECT ANSWER Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through the
Service Portal. Who receives the part once it has been shipped? - CORRECT ANSWER
The Customer
In the customer service technique, the first E of DEFUSE stands for - CORRECT
ANSWER Empathize
While talking to the customer, it is important that your tone of voice is - CORRECT
ANSWER Concerned
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Treypapers. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.49. You're not tied to anything after your purchase.
