Milady's Chapter 4 Exam Review Questions And Answers Graded A+
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Course
Milady\'s Chapter 4
Institution
Milady\'s Chapter 4
The ____ is the client's permanent progress record of services received, results, formulations, and
products used during the service. - Service record card
As a cosmetologist, do not attempt to fulfill the role of ____ career guide, parental sounding board, and
motivational coach for your client...
Milady's Chapter 4 Exam Review
The ____ is the client's permanent progress record of services received, results, formulations, and
products used during the service. - Service record card
As a cosmetologist, do not attempt to fulfill the role of ____ career guide, parental sounding board, and
motivational coach for your clients. - Counselor
Generally, client are asked to reschedule an appointment if they are more than ______ minutes late. -
15
How many additional services should you suggest during the 10-step consultation method? - At
least two
If a client request a specific cut or color that she has seen on a celebrity, you should _____ explain
whether the look is right for the client. - Diplomatically
If you have clients who are habitually ____, it is recommended that you ask them to arrive earlier than
their actual appointment time. - Late
All of the following are golden rules of human relations except: - Being right is the same as acting
righteous
If, during a discussion, a client is revealing increasingly personal details, it is recommended that you
change the subject or ____ to help take her mind off of her troubles. - Suggest a relaxation
In handling a client who is dissatisfied with a service, the ultimate goal is to: - Make the client
happy enough to pay for the service and return in the future
Instead of the term client, patrons of day spas are commonly called - Guests
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