Exam (elaborations)
SS22PJDWB - Premium Jeep Delivery Test
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SS22PJDWB - Premium Jeep DeliveryTest
Which strategy is best for enrolling clients in both connected services and
ownership benefits? - ANSWER Owner Support Plus.
Which important delivery-related statistic showed considerable year-over-year
improvement among Jeep dealers? - ANSWER Use of technology throughout the
sales process.
As part of a premium follow-up, how soon should you call a customer after they've
received their new vehicle? - ANSWER 24 hours
How can you best ensure that the vehicle arrives as promised? - ANSWER Take an
active role in quality assurance of delivery.
J.D. Power reports that employing tablets, cellphones, and touchscreen monitors
throughout the sales process increases SSI scores. - ANSWER much improved.
A customer uses her Jeep Wrangler to navigate difficult off-road trails. Which
characteristic is the most interested in learning about during delivery? - ANSWER
Front and rear electronic locking differentials
Who deserves to receive a premium delivery? - ANSWER All customers and cars
Which of the following is NOT something customers often require assistance with
during delivery? - ANSWER Operating an AM/FM radio
Which stage of the sales process is typically the greatest time to assist a customer
with setting up their vehicle's mobile app? - ANSWER Vehicle Delivery
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