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D268 RRM3 Introduction to Communication Task 2 Task 2 Template Western Governors University
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D268 RRM3 Introduction to Communication Task 2 Task 2 Template Western Governors University
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lOMoARcPSD|6353920D268 RRM3 Introduction to Communication Task 2 Task 2
Template Western Governors University
, lOMoARcPSD|6353920
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2
for D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the
video’s interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Raymond began the meeting with his
(i.e., Raymond & arms crossed, setting a closed-off
Jenna) you observed in tone from the start. He starts his part
the video, identify 1 or of the conversation with a statement
2 interpersonal about who is “actually” (a word used
communication in sarcasm, which is never good for
behaviors that
professional communication) going to
escalated the conflict.
have to pick up more slack. This
See Section 2: Lessons
4.2-4.5 Managing statement implies that he is entering
Conflict: Interpersonal this meeting with the idea that his
Conflict. department, the nurses,
should not be taking on additional
Note: The interpersonal duties.
communication behaviors Jenna entered the meeting with a more
could be verbal or open posture, however, seemed to
nonverbal. almost immediately mirror Raymond’s
expression and tone, as his initial
argument set her on the defensive.
While less argumentative at first, for
example when she opened the
meeting by inviting Raymond to
discuss their differences, she ended up
taking a more defensive approach in
response to Raymond’s statements,
almost mirroring his behaviors back at
him.
A1A. How did Raymond seemed to use this meeting
Raymond’s and as a way to simply vent all of his
Jeanna’s behaviors in frustrations with the rest of the hospital
A1 escalate the staff onto Jenna, instead of working
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