FMP Leadership & Strategy Exam Questions And Answers. Verified And Updated.
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Course
FMP Leadership & Strategy
Institution
FMP Leadership & Strategy
FMP Leadership & Strategy Exam Questions
And Answers. Verified And Updated.
Balanced Scorecard - answerA long-term strategy implementation tool developed by Kaplan
and Norton that guides staff by providing measurable goals and feedback
Benchmarking - answerA method of comparing performance of c...
FMP Leadership & Strategy Exam Questions
And Answers. Verified And Updated.
Balanced Scorecard - answer✔✔A long-term strategy implementation tool developed by Kaplan
and Norton that guides staff by providing measurable goals and feedback
Benchmarking - answer✔✔A method of comparing performance of commodities or services
against comperable practices of other organizations or industries
Best Practices - answer✔✔Techniques, approaches, or methods of conducting business in
amanner that had been widely recognized by peers and the industry as generally being the most
effective and consistently provides the desired results
Bubble Diagram - answer✔✔An adjacency diagram that ilustrates primary and secondary
adjacencies between major work groups or departments
Chain of command - answer✔✔The number of reporting authority levels between a given job
position and the top authority level in the sequence
Change Management - answer✔✔A process that involves defining, refining, and implementing
plans for changes. It emphasizes overcoming stakeholder and bureaucratic resistance through
coordinated communications and stakeholder involvement
Client Profiles/ Business unit Goals - answer✔✔Client profiles or business unit goals are
summaries of the strategic objectives and requriements, mission, vision, and goals for each
business unit within the organization or of each client if the FM organization is an external
service provider
Continual Improvement - answer✔✔A philosophy that emphasizes empowering all team
members to seek root causes of problems and reccommend small incremental improvements in
quality, efficiency, and effectiveness wherever and whenever they are found
Controlling - answer✔✔The use of position power to provide a directing or restraining influence
over people and inputs, processes, or outputs by observing, measuring, or verifying them through
evidence or experiment.
Corporate Social Responsibility - answer✔✔A form of organizational self-regulation that
integrates the interests of the community and environment into the organization's business model
and extends its bottom line beyond a sole interest in profits
Customer relationship management - answer✔✔A business technique that puts the customer first
EXAM STUDY MATERIALS July 25, 2024 1:06 PM
, Delegation - answer✔✔A management decision to give employees/contractors full responsibility
for planning and execution of a task.
Derived requirements - answer✔✔Requirements resulting from the analysis of other
requirements
Empowerment - answer✔✔A management decision to give employees/contractors a limited
amount of "Decision rights" or authority to make decisions and take actions within their areas of
expertise without needing prior approval.
Environmental scanning - answer✔✔A systematic process of collecting and analyzing external
data on market forces, competitor prices and offerings, labor pools, demographic changes, new
laws, taxes, and regulations, technology, changing client needs, political or social upheavals, and
economic conditions.
External Risk - answer✔✔The chance that uncertain future events outside the direct control of
the organization could cause monetary, productivity, profit margin, or market share losses.
Extrinsic rewards - answer✔✔Benefits given out by managers or other sources based on degree
of success or general positive qualities
Facilities audit - answer✔✔Thorough, periodic reviews that encompass all of the services and
assets within a facility
Facilities register - answer✔✔A comprehensive list of the organization's facility assets including
buildings, grounds infrastructure, equipment, and furniture
Facility Management - answer✔✔The practice of coordinating the physical workplace with the
people and work of the organization
Facility master plan - answer✔✔A detailed long- or mid-term set of specifications and schedule
for implementing elements of a strategic facility plan.
Functional/structural model - answer✔✔A traditional hierarchial organizational structure model
that contains specialized functions and uses line management to produce a vertical chain of
command for each function
Functions - answer✔✔The particular job positions, activities, and roles that an organization
performs
Influence - answer✔✔The ability to affect the actions, opinions, and decisions of others
indirectly, rather than through the direct use of position power.
Inspiration - answer✔✔To enliven the thoughts, emotions, hopes, and actions of others so that
they become motivated and enthusiastic to accomplish the goals set by the leader.
EXAM STUDY MATERIALS July 25, 2024 1:06 PM
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