ORGANIZATIONAL PERFORMANCE - ANSA measure of how efficiently and effectively a
manager uses resources to satisfy customers and achieve organizational goals.
Organization - ANSCollection of people who work together to coordinate their actions to achieve
goals or desired future outcomes.
Management - ANSThe planning, organizing leading & controlling of human & other resources
to achieve goals effectively & efficiently.
EFFECTIVENESS - ANSA measure of the appropriateness of the goals an organization is
pursuing and of the degree to which the organization achieves those goals.
EFFICIENCY - ANSA measure of how well or how productively resources are used to achieve a
goal.
PLANNING - ANSIdentifying and selecting appropriate goals and courses of action; one of the
four principal tasks of management.
ORGANIZATIONAL STRUCTURE - ANSA formal system of task and reporting relationships that
coordinates and motivates organizational members so that they work together to achieve
organizational goals.
ORGANIZING - ANSStructuring working relationships in a way that allows organizational
members to work together to achieve organizational goals; one of the four principal tasks of
management.
STRATEGY - ANSA cluster of decisions about what goals to pursue, what actions to take, and
how to use resources to achieve goals.
LEADING - ANSArticulating a clear vision and energizing and enabling organizational members
so that they understand the part they play in achieving organizational goals; one of the four
principal tasks of management.
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