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Test bank For Management of Organizations Exam 1
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Test bank For Management of Organizations Exam 1
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Test bank For Management ofOrganizations Exam 1
Management definition - ANSplanning, organizing, leading and controlling of human and other
resources to achieve organizational goals efficiently and effectively.
What is a managers goal? - ANShigh performance
Efficiency - ANSminimizing the amount of input resources needed to produce goods/services
Effectiveness - ANSchoose appropriate goals and achieve them.
High-performing organizations are ___ and _____. - ANSEfficient and effective
What are the four essential tasks of management? - ANSPlanning, Organizing, Leading,
Controlling
Planning - ANSWhich goals, what course of action and how to allocate resources.
Organizing - ANSgrouping people into departments, dictating responsibility. Leads to an
organizational structure.
Leading - ANSarticulation of a clear vision (desired future state). Using power, personality,
persuasion, and comm skills to ensure activities/efforts are in harmony. Involves coordinating,
motivating, and energizing people to work together.
Controlling - ANSmeasure appropriate goals. Take any necessary corrective action.
The three levels of managers are? - ANSFirst-line, Middle managers and Top managers.
Top managers typically focus more on the _____ aspect of management while lower level
managers focus more on____. - ANSPlanning and organizing. Leading and controlling.
Effective managers need which 3 skills? - ANSConceptual Skills, Human Skills and technical
skills.
Conceptual Skills - ANSability to analyze and diagnose, focus on big picture and LT goals and is
most important to top managers.
, Human Skills - ANSAbility to understand, alter, lead, and control behavior of others. Ability to
communicate, to coordinate and motivate people.
Technical Skills - ANSjob specific skills
Scientific Management Theory - ANSTime period: late 19th century Focus: increasing efficiency
of worker-task mix Key Concept: job specialization
Key individuals of scientific management theory? - ANSFrederick Taylor and Frank and Lillian
Gilbreth
Frederick Taylor is known as the_____ - ANSfather of scientific management.
Administrative Management Theory - ANSturn of 20th century, focus is creating the most
efficient and effective organizational structure. Key concept is the bureaucracy.
Key individuals of the Administrative management theory. - ANSMax Weber and Henri Fayol
Behavioral Management Theory - ANSfirst half of 20th century. key focus is how managers
should personally behave. key concept is feelings and thoughts also affect performance.
key individuals of the behavioral management theory. - ANSmary parker follett. elton mayo.
douglas mcgregor
The three experiments of the The Hawthorne studies are? - ANSillumination studies. Relay
room experiments and bank wiring room experiments.
Ethics definition - ANSinner guiding moral principles, values, and beliefs about what is the right
way to behave.
Social contract - ANSan informal unwritten contract between an organization and society. Duties
that the organization must perform in order to be respected and supported by society. (ever
changing)
Milton Freeman - ANSMaximize shareholders wealth
Utilitarian Rule - ANSEthical decision produces the greatest good for the greatest number of
people.
Moral Rights - ANSEthical decision maintains and protects the fundamental rights of people. An
issue sometimes is rights can conflict.
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