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WGU - D072 Study Guide Questionsand answers With complete solution 2024/25
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WGU - D072 Study Guide Questionsand answers With complete solution 2024/25
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WGU - D072 Study Guide Questionsandanswers With complete solution 2024/25
Define ethics. - Principles that serve as a compass about how to behave
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Provide an example for each of the following:
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legal-ethical
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legal-unethical
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illegal-ethical conflicts - legal-ethical: by law in most states it is illegal to take part in
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recreational marijuana use; and a judge that is trying a case about marijuana possession
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agrees with the law and does not think its okay to consume marijuana for recreational use.
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legal-unethical: cheating on your boyfriend/girlfriend is legal but most people find it ii ii ii ii ii ii ii ii ii ii ii
unethical.
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illegal-ethical: speeding is illegal but in some cases of an emergency some people might
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find it ethical.
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ii Define legal. - An act that is allowed or is in conformity with the law of the land
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Define values. - Stable life goals that people have that reflect what is most important to
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them
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Define morals. - Rules people develop as a result of cultural norms and values and are,
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traditionally passed down through generations and characterize a cultural group
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Define organizational ethics. - Rules, principles, and standards for deciding what is
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morally right or wrong when doing business
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List the four main levels of ethical issues and provide an example of each. - Societal
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Issues: an organization holds a fundraiser to help feed the homeless.
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Stakeholder Issues: A company insists on treating suppliers with respect and refuses to
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push them to the lowest pricing possible.
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Internal Policy Issues: Fairness in management, pay, and employee participation.
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Personal Policy Issues: Gossiping at work or taking credit for another's work.
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How does a company's ethical behavior impact organizational outcomes? - Trustworthy
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companies are better at attracting and keeping customers, keeping talented employees,
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and capitol.
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How does a company's unethical behavior impact organizational outcomes? - They suffer
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from dwindling customer bases, employee turnover, and investor mistrust.
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Define corporate social responsibility (CSR). - Philosophy in which a company voluntarily
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engages in actions that benefit society, be it economically, socially, politically, or
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environmentally
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, How is a company's CSR approach shaped? - By seeing that their community is lacking
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something that they can provide, earning more profit and reputation
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Who is considered a company stakeholder? - Unions
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employees
consumer
investors
suppliers
local and national governments
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communities.
What is the aim of CSR? - To increase profits and trust in the long-term while promoting
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positive community relations
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What is the purpose of the World Trade Organization (WTO)? - improve the stability and
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predictability of global trade.
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What is a code of ethics? - Guide that publicly sets out an organization's key values and
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ethical obligations
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What is included in a company's code of ethics? - details of how the company plans to
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implement its values and vision, as well as guidance for the staff on ethical standards and
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ways to achieve them. Having such a policy hopefully leads to greater ethical awareness,
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consistency in application, and avoidance of ethical disasters.
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Define the term greenwashing. - When organizations carry about CSR missions in an
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inauthentic way, using them to increase publicity rather than to spur real change
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Define the term internal transparency - Degree to which an organization operates with
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openness, communication, and accountability
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What steps can organizations take to encourage transparent practices? - operating in
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such a way that it is easy for others to see the actions are performed.
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Why was Sarbanes-Oxley Act (SOX) passed? - in response to several highly publicized
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corporate fraud cases
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Who is considered a whistleblower? - those who tell the public or the authorities about
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alleged misconduct in a government department, private company, or organization.
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What is the role of the marketing department? What functions does the marketing
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department provide? - promotes your business and drives sales of its products or
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services. It provides the necessary research to identify your target customers and other
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audiences.
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