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Massachusetts Funeral Director Jurisprudence State Exam (part 2) With Correct Answers.
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Massachusetts Funeral Director Jurisprudence State Exam (part 2) With Correct Answers.
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Massachusetts Funeral DirectorJurisprudence State Exam (part 2) With
Correct Answers
Telephone nnPrice nnDisclosures nn- nnANSWER: nn✔ nnWhenever nnan nnindividual nntelephones nna nnfuneral nnhome
nnand nnasks nnabout nnthe nnfuneral nnhomes nnofferings nnor nnprices, nn*the nnfuneral nnhome nnmust nnprovide
nnaccurate nninformation nnin nnresponse nnto nnthose nninquires*. nnThe nnfuneral nnhome nnis nnprohibited nnby nnthe
nnFuneral nnRule nnfrom nnrefusing nnto nngive nnprice nninformation nnover nnthe nntelephone. nn
The nnfuneral nndirector nncannot nninsist nnupon nnthe nncalled nnidentifying nnhimself nnor nnherself nnas nna
nncondition nnto nnthe nndisclosure nnof nnprice nninformation nnover nnthe nntelephone nn
-if nna nnfuneral nndirector nnor nntrained nnstaff nnmember nnis nnnot nnavailable nnto nnprovide nnthe nnrequested
nninformation, nna nnmessage nnshould nnbe nntaken nnand nnthe nncalled nnshould nnbe nnreturned nnby nnthe nnfuneral
nndirector.
Misrepresentation nn- nnANSWER: nn✔ nnThe nnFuneral nnRule nnprohibits nnmisrepresentations nnin nnsix nnspecific
nnarea. nnIn nnaddition, nnthe nnFuneral nnrule nnhas nnprescribed nnseveral nnmandatory nndisclosures nn(all nnof nnwhich
nnwere nndiscussed nnearlier) nnwhich nnthe nnFTC nnbelieves nnare nnnecessary nnto nnprevent nnconsumers nnfrom
nnbeing nnmisled nnin nnthese nnareas.
(1) nnEmbalming nn
(2) nnCaskets nnfor nnDirect nnCremation
(3) nnOuter nnBurial nnContainers nn
(4) nnLegal nnand nnCemetery nnRequirements nn
(5) nnPreservative nnand nnProtective nnClaims
(6) nnCash nnAdvance nnItems
Misrepresentation: nnEmbalming nn- nnANSWER: nn✔ nnThe nnRule nnprohibit nnany nnmisrepresentations
nnregarding nnthe nnlegal nnnecessity nnof nnembalming. nnIt nnis nna nnviolation nnif nnthe nnfuneral nndirector nnfails nnto
nninform nnthe nnconsumer nnthat nnembalming nnis nnnot nnrequired nnby nnlaw, nnexcept nnin nncertain nnspecial
nncircumstances. nn
-Also nna nnviolation nnof nnthe nnFuneral nnRule nnto nninform nnthe nnconsumers nnthat nnembalming nnis nnrequired
nnfor nn(1) nnDirect nncremation nn(2) nnDirect nnburial nnor nnimmediate nnburial nn(3) nnif nnrefrigeration nnis nnavailable
nnand nnthere nnis nnto nnbe nna nnfuneral nnwith nnno nnviewing nnand nnthere nnis nna nncasket nnto nnbe nnclosed
, Misrepresentation: nnCaskets nnfor nnDirect nnCremation nn- nnANSWER: nn✔ nnThe nnRule nnprohibits nna nnfuneral
nndirector nnfrom nnrepresenting nnthat nnstate nnor nnlocal nnlaw nnrequires nna nncasket nnfor nndirect nncremation. nn
Additionally, nnif nna nnfuneral nnhome nnoffers nndirect nncremation, nnit nnmust nnmake nnavailable nnfor nndirect
nncremation nnconsumers nnalternative nncontainers nnor nnunfinished nnwood nnboxes
Misrepresentation: nnOuter nnBurial nnContainers nn- nnANSWER: nn✔ nnIt nnis nna nnviolation nnof nnthe nnFuneral nnRule
nnto nnmisrepresent nnthat nnouter nnburial nncontainers nnare nnrequired nnby nnlaw nnwhen nnsuch nnis nnnot nnthe
nncase. nnIt nnis nnalso nna nnviolation nnif nnthe nnRule nnfor nnthe nnfuneral nnhome nnto nnfail nnto nnaffirmatively nninform
nnconsumers nnthat nnstate nnlaw nndoes nnnot nnrequire nnouter nnburial nncontainers. nnThis nnduty nnto nnaffirmatively
nninform nnconsumers nnis nnsatisfied nnby nnthe nnprinting nnof nnthe nnrequired nnmandatory nndisclosure nnon nnthe
nnOBC nnPrice nnList
Misrepresentation: nnLegal nnand nnCemetery nnRequirements nn- nnANSWER: nn✔ nnThe nnFuneral nnRule nnprovides
nna nncatchall nnprohibition nnagainst nnany nntype nnof nnmisrepresentation nnconcerning nnlegal nnor nncemetery
nnrequirements. nn
Additionally, nnfuneral nndirectors nnare nnrequired nnto nnlist nnand nndescribe nnon nnthe nnStatement nnof nnFuneral
nnGoods nnand nnServices nnSelected nnany nnlegal, nncemetery nnor nncrematory nnrequirements nnthat nncompel nnthe
nnconsumer nnto nnpurchase nnany nnfuneral nngood nnor nnservice
Misrepresentation: nnPreservative nnand nnProtection nnClaims nn- nnANSWER: nn✔ nnFuneral nndirectors nnmay nnnot
nnrepresent nnto nnconsumers nnthat nnfuneral nngoods nnor nnservice nnwill nndelay nnnatural nndecomposition nnor
nnremains nnfor nna nnlong nnor nnindefinite nnperiod. nnWhile nnthe nnRule nndoes nnnot nnprohibit nnfuneral nndirectors
nnfrom nnexplaining nnthat nnembalming nnprovides nn*temporary* nnpreservation nnto nnthe nnbody, nnit nndoes
nnprohibit nnany nnclaims nnthat nnembalming nn(or nnany nnother nngood nnor nnservice) nnwill nnpreserve nnthe nnbody
nnfor nna nnlong nnor nnindefinite nnperiod nnof nntime nn
Also nnprohibits nnfrom nnmaking nnmisrepresentations nnregarding nnthe nnprotective nnfeatures nnof nncaskets nnand
nnvaults. nnAny nnclaim nnregarding nnthe nnability nnof nncaskets nnand nnvaults nnto nnprotect nnthe nnbody nnfrom
nngraveside nnsubstances nnshould nnnot nnbe nnmade nnunless nnthey nncan nnbe nnsubstantiated
Misrepresentation: nnCash nnAdvance nnItems nn- nnANSWER: nn✔ nnIf nna nnfuneral nndirector nnmarks nnup nncash
nnadvance nnitems nnor nnreceives nna nncommission, nnrebate nnor nndiscount nnwhich nnis nnnot nnpassed nnon nnto nnthe
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