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DELL CLIENT FOUNDATIONS STUDY GUIDE
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DELL CLIENT FOUNDATIONS STUDY GUIDE
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DELL CLIENT FOUNDATIONS STUDY GUIDEChoose all that apply: The BIOS Recovery 2 does not support recovery from Select the
correct responses and click submit. - answer- Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - answer- Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? -
answer- F12
When to use RTC Reset? - answer- To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard
drive is detected? - answer- Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - answer- In the event of
system board replacement
Choose all that apply: When encountered with a no POST situation, what must
technicians do prior to replacing the suspected failed part? - answer- Reseat parts and
cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-
in-One. - answer- True
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part
immediately.
, If the part contained in the box was secured properly without visible damage, continue
with the next steps.
What is BIOS Auto-Recovery? - answer- BIOS Auto-Recovery is an automatic recovery
process occurred if BIOS image integrity is failed while booting, provided the BIOS
Auto-Recovery feature from hard drive is enabled in BIOS.
Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode? - answer- The systemboard jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______. - answer- BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system using a
slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component
Interconnect Express (PCIe) connection. - answer- True
Which is the easiest way to verify the functionality of system board? - answer- By
removing the memory module
Select the correct service scenario for a Dell system factory installed with Windows 10
which has been root caused to a fault MB. - answer- Replacement motherboard will be
dispatched together with Windows Universal Replacement DPK which will be used for
activation.
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. -
answer- True
To preserve BIOS settings before recovering it, user need to _________. - answer- Set
the "Reset NVRAM" option to "Disabled" before starting the recovery process.
On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are
the steps required to access BIOS/System? - answer- Press the power button, before
the Dell logo is displayed press the Volume Down button.
How do you enable BIOS Auto-Recovery? - answer- Click Maintenance under BIOS
Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit
T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. -
answer- True
Choose all that apply: Which of the following are valid steps in launching ePSA
diagnostics? - answer- Use the up and down arrow keys to select <Diagnostics> on the
menu and press the Enter key
Power up the system and press the F12 key multiple times during boot process to go to
the Boot menu
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