LEAN Six Sigma Yellow Belt
What is 'muda'? - answerIt means waste in Japanese
What is "DOWNTIME"? - answerDefects
Overproduction
Waiting
Non-Utilized Talent
Transportation
Inventory
Motion
Extra-Processing
Is receiving the wrong order a defect? - answerYes, it is a defect of a process.
What is Overproduction? - answerMaking more, earlier, or faster than the next process
needs it.
What is Waiting? - answerThe most prevalent waste. Involves eating for man machine,
materials, information etc.
What is non-utilized talent? - answerNot utilizing people's experience, skills, knowledge,
or creativity.
What is Touches? - answerThis refers to Transportation waste. The unnecessary
movement of materials around an organization. This leads to more opportunities for
errors. This can include communication like emails.
What is Inventory waste? - answerincludes any materials or supplies in excess of the
appropriate quantity at the appropriate time. This leads to liabilities, greater risk of theft,
loss, damage, or obsolescence.
What is the waste of motion? - answerThe waste or people moving around. Workstation
analysis works with optimizing the motion of an individual.
What is Excessive Processing? - answerAny effort that doesn't add value to the product
or service from the customer's perspective. Examples include; Re-work loops or work-
arounds, redundant process steps, extra fields requiring unused information, multiple
signatures, unnecessary completion of templates, forms or documents.
, What are the four things you can do to waste? - answerEliminate the cause of waste,
Simplify the process creating waste, Streamline any complicated process, and minimize
waste being created.
What is DMAIC? - answerDefine
Measure
Analyze
Improve
Control
DMAIC is used to find the root cause of problems. It is not necessary for obvious
problems. Use when problem cause is not clear.
When should DMAIC be used? - answerWhen there is a problem and the root cause is
unknown.
When the right solution to solve a problem is unknown because the root cause is
unknown
When the stakes are high, and we need to be absolutely sure that the solution
implemented solves the problem.
When a persistent problem exists, multiple solutions have been tried, but non have
solved the problem. This is most likely because the root cause is unknown.
Define the scope of DMAIC in each phase. - answerDefine- Define the problem,
process and customers of the process. This allows us to see what effects the
Customers will receive and gives us opportunity to create a high level road map for
solving.
Measure- Develop a baseline measurement to characterize the problem or current
state. Setup data collection so the situation can be better understood.
Analyze- Collect and analyze causal data to determine the root causes of defects. This
allows root cause to be identified.
Improve- Develop/Implement solutions to remove/reduce sources of problem. Confirm
improvement w/ data. Ensure increased value to customer.
Control- Maintain the gains by documenting and monitoring the improved process.
What is the Roadmap for each phase in DMAIC? - answerDefine- Project Charter,
Voice of the Customer, SIPOC
Measure- Select Measures, Data Collection Planning, Operational Definitions, Baseline
Data
What is 'muda'? - answerIt means waste in Japanese
What is "DOWNTIME"? - answerDefects
Overproduction
Waiting
Non-Utilized Talent
Transportation
Inventory
Motion
Extra-Processing
Is receiving the wrong order a defect? - answerYes, it is a defect of a process.
What is Overproduction? - answerMaking more, earlier, or faster than the next process
needs it.
What is Waiting? - answerThe most prevalent waste. Involves eating for man machine,
materials, information etc.
What is non-utilized talent? - answerNot utilizing people's experience, skills, knowledge,
or creativity.
What is Touches? - answerThis refers to Transportation waste. The unnecessary
movement of materials around an organization. This leads to more opportunities for
errors. This can include communication like emails.
What is Inventory waste? - answerincludes any materials or supplies in excess of the
appropriate quantity at the appropriate time. This leads to liabilities, greater risk of theft,
loss, damage, or obsolescence.
What is the waste of motion? - answerThe waste or people moving around. Workstation
analysis works with optimizing the motion of an individual.
What is Excessive Processing? - answerAny effort that doesn't add value to the product
or service from the customer's perspective. Examples include; Re-work loops or work-
arounds, redundant process steps, extra fields requiring unused information, multiple
signatures, unnecessary completion of templates, forms or documents.
, What are the four things you can do to waste? - answerEliminate the cause of waste,
Simplify the process creating waste, Streamline any complicated process, and minimize
waste being created.
What is DMAIC? - answerDefine
Measure
Analyze
Improve
Control
DMAIC is used to find the root cause of problems. It is not necessary for obvious
problems. Use when problem cause is not clear.
When should DMAIC be used? - answerWhen there is a problem and the root cause is
unknown.
When the right solution to solve a problem is unknown because the root cause is
unknown
When the stakes are high, and we need to be absolutely sure that the solution
implemented solves the problem.
When a persistent problem exists, multiple solutions have been tried, but non have
solved the problem. This is most likely because the root cause is unknown.
Define the scope of DMAIC in each phase. - answerDefine- Define the problem,
process and customers of the process. This allows us to see what effects the
Customers will receive and gives us opportunity to create a high level road map for
solving.
Measure- Develop a baseline measurement to characterize the problem or current
state. Setup data collection so the situation can be better understood.
Analyze- Collect and analyze causal data to determine the root causes of defects. This
allows root cause to be identified.
Improve- Develop/Implement solutions to remove/reduce sources of problem. Confirm
improvement w/ data. Ensure increased value to customer.
Control- Maintain the gains by documenting and monitoring the improved process.
What is the Roadmap for each phase in DMAIC? - answerDefine- Project Charter,
Voice of the Customer, SIPOC
Measure- Select Measures, Data Collection Planning, Operational Definitions, Baseline
Data
