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Lean Six Sigma Chapter 3 Questions and Answers Fully Solved
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Lean Six Sigma Chapter 3
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Lean Six Sigma Chapter 3Lean Process Management - answeran approach to managing an organization that
supports the concept of continuous improvement. A long-term approach to work that
systemically seeks to achieve small, incremental changes in processes in order to
improve efficiency and quality
Kaizen - answerchange for the better. the purpose of every change is to eliminate waste
and/or create more value for the customer on a continuous basis
Total Quality Management (TQM) - answera system of management based on the
principle that every staff member must be committed to maintaining high standards of
work in every aspect of a company's operations.
Business Process Reengineering (BPR) - answerthe radical redesign of core business
processes to achieve dramatic improvements in productivity, cycle times, and quality
Rummler-Brache - answerhelps companies build systems of leading and lagging
performance metrics that trigger actions for continuous improvements
Nine Boxes Model - answera matrix of three performance levels (performer, process,
organization) and three performance dimensions (management, design, goal)
Scrum - answera set of practices used in agile project that emphasize daily
communication and the flexible reassessment of plans that are carried out in short,
iterative phases of work
Customer Experience Management (CEM) - answerthe practice of designing and
reacting to customer interactions to meet or exceed customer expectations and, thus,
increase customer satisfaction, loyalty and advocacy
JumpStart - answerfast-paced method for identifying problems and solutions in a single
session
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