URAC 4.0 Audit
Questions Week
3 with 100%
correct answers
What is your service area? - answer We
service our local TN area and our pharmacy
holds licenses in VA and NC as well.
What happens if you obtain a prescription
outside your service area? - answer We will
utilize our other Walgreens stores or our
Central Specialty Pharmacy to meet the
patient needs.
How does a new patient find out how to
transfer their medications? - answer Patients
receive information in the welcome packet
(and linked website) as to how they can
, transfer in and out prescriptions. In addition,
if we determine we cannot fill a medication
we proactively reach out to patients to
discuss their transfer options.
How do you verify a patient is within your
site's scope of services? - answer Our team
reviews each prescription to see if we are
licensed to ship to the patient (if needed),
whether we have LDD access to the
medication, and whether special situations
may be present (complex/hazardous
compounding, 340B access, etc). We utilize
resources on storenet if we are unsure about
access in any of these categories.
How do you know which states you can ship
into? - answer We only ship into states
where our pharmacy is licensed in or as
allowed per state law. TN, VA, NC
How do you collaborate with physicians or
other healthcare providers involved in the
patients care? - answer We communicate
with patients regularly in person and over
the phone. If the patient has any issues or if
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