business process is a structural set of activities designed to produce a specific output correct answers true
business process management consist of the following steps except.... correct answers bottleneck identification
(includes: design, optimize, execute, monitor)
which of the following ...
OMGT All quizzes || WITH 100% CORRECT
ANSWERS.
business process is a structural set of activities designed to produce a specific output correct
answers true
business process management consist of the following steps except.... correct answers
bottleneck identification
(includes: design, optimize, execute, monitor)
which of the following is NOT a benefit of using business process management correct
answers increased value added time
(benefits: reduced waste, improved process consistency, increased productivity)
productivity is expressed as......... correct answers output divided by input
a car wash services 200 customers in a 4-hour span on a lovely Saturday afternoon. The car
wash employs 5 washers at $6 per hour. An appropriate measure of productivity is: correct
answers 1.7 cars/$
when an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are
engaging in......... correct answers benchmarking
continuous flow is more efficient but less flexible than job shop because...... correct answers
continuous flow produces products in extreme high volume
___________ products involve no customization but ____________ products are completely
customized driven by actual customer orders. correct answers make to stock, make to order
which of the following refers to a production environment where a product can be made from
common components after receipt of a customer's order correct answers assemble to order
the maximum level of output of a system in a certain time period under ideal conditions is
the....... correct answers theoretical capacity
if the maximum output level of a piece of equipment is at a rate of 400 units per hour and the
actual output during an hour is 350 units., which of the following is the capacity utilization
rate? correct answers 87.5%
Assume a fixed cost for a process of $120,000. The variable cost to produce each unit of
product is $35 and the selling price for the finished product is $50. Which of the following is
the number of units that has to be produced and sold to break-even? correct answers 8,000
a company is considering producing a product for a new market. The fixed costs required for
manufacturing and delivering the product is $50,000. Labor and material costs are estimated
to be approximately $25.00 per product. If the product is sold for $35.00 each, the firm's
break-even volume would be correct answers 5,000 units
, Jimbo Elrod has obtained fixed and variable cost information for four potential locations for
his professional wrestling school and summarized it in tabular form below. All values are in
dollars.
Jimbo plans to charge the same amount for tuition regardless of where he decides to establish
his school. If he believes that 700 students will matriculate each year, which location will
result in the lowest total cost?
Site Fixed Cost Variable Cost
A 10,0000 24
B 12,000 20
C 14,000 18
D 16,000 17 correct answers Location B
Jimbo Elrod has obtained fixed and variable cost information for four potential locations for
his professional wrestling school and summarized it in tabular form below. All values are in
dollars.
What is the break-even point (BEP) for location D if Jimbo decides to charge $21 per
student?
Site Fixed Cost Variable Cost
A 10,0000 24
B 12,000 20
C 14,000 18
D 16,000 17 correct answers 4,000 students
total quality management is a management philosophy characterized by customer-driven
quality that permeates the entire organization correct answers true
the quality guru, Joseph Juran, is best known for his contribution to quality of the 14 Points
for Management correct answers false
the TQM component of customer-driven quality defines two main types of customers, those
internal to the organization and those external to the organization. correct answers true
regarding the cost of quality, PAF stands for Perfection, Assessment, and Failure correct
answers false
Kauro Ishikawa is widely credited with developing the quality loss function, a mathematical
perspective on the cost of deviation from specified product standards correct answers false
which of the following is NOT one of Garvin's approaches to defining quality? correct
answers process based
the ___________ approach to quality defines quality by conformance to the product design
through a set of specifications. correct answers manufacturing-based
the ______________ approach to quality defines quality as providing performance at an
acceptable price oterm-25r conformance at an acceptable cost correct answers value-based
regarding Garvin's eight dimensions of product quality, which of the following is concerned
with the wear and tear from usage that eventually ends a product's useful life? correct
answers durability
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