customer correct answers the only source of revenue
strategy & design decisions correct answers Multi-year time horizon, SC configuration,
outsource or in-house, location of the facilities, logistics, information systems
planning decisions correct answers quarter to year time frame, constrained by strategy,
forecast for next year, marketing targets
operation decisions correct answers weekly/daily time horizon, planning is fixed, fill
customer orders, schedule deliveries
supply chain network correct answers network has a constant flow of product, information
and money. It is through these flows that a supply chain fills a customer order.
primary purpose of supply chain correct answers satisfy customer needs
Cycle View correct answers The processes in a supply chain are divided into a series of
cycles, each performed at the interface between two successive stages of the supply chain.
Push/Pull View correct answers processes in a supply chain are divided into two categories
depending on whether they are executed in response to a customer order or in anticipation of
customer orders. (pull) processes are initiated by a customer order, whereas (push) processes
are initiated and performed in anticipation of customer orders
pull correct answers processes are initiated by a customer order
push correct answers processes are initiated and performed in anticipation of customer orders
CRM correct answers All processes at the interface between the firm and its customers
ISCM correct answers all processes that are internal to the firm
SRM correct answers all processes at the interface between the firm and its suppliers
ISCM macro processes correct answers Strategic planning, demand planning, supply
planning, fulfilment, field service
CRM macro processes correct answers Market, price, sell, call center, order management
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ProPerfomer. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
