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IHI QI 102: How to Improve with the Model for Improvement (Latest Update 2024)
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IHI QI 102: How to Improve with the Model for Improvement (Latest Update 2024)
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IHI QI 102: How to Improve with theModel for Improvement (Latest Update
2024)
Lesson 1: An orthopedic clinic in a busy metropolitan area
would like to improve its patient scheduling process. More
specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's
improvement goal, which of the following is the most
reasonable aim statement? - Correct Answer ✅Increase the
number of patients reporting they are "very satisfied" with
the clinic's scheduling by 50 percent within six months.
An aim statement must specify "how good, by when."
Improving patient satisfaction with scheduling is a reasonable
goal. Answer D is best described as an opportunity
statement, as it contains no specifics about how much the
clinic must improve, nor by when. Answer C is more of a
"change" statement than an aim statement.
Lesson 1: An orthopedic clinic in a busy metropolitan area
would like to improve its patient scheduling process. More
,IHI QI 102: How to Improve with the
Model for Improvement (Latest Update
2024)
specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
After assembling a team and working through the three
questions of the Model for Improvement, the orthopedic clinic
decides to implement an automated reminder phone call 24
hours prior to each clinical appointment. The clinic's
improvement team hopes that this small change will improve
scheduling.
What is the team's next step? - Correct Answer ✅Test their
change plan using the PDSA cycle.
Once you have worked through the first three questions of
the Model for Improvement — the questions about aims,
measures, and changes — it's time to do a small test of
change using the PDSA cycle. The clinic should have already
developed their measures, and now is not the time for a
break — because the hard work of improvement is just
beginning!
, IHI QI 102: How to Improve with the
Model for Improvement (Latest Update
2024)
Lesson 1: An orthopedic clinic in a busy metropolitan area
would like to improve its patient scheduling process. More
specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three
patients on Tuesday morning.
What's the next thing the clinic's improvement team should
do? - Correct Answer ✅Measure to see if the change led to
improvement.
The team has planned a test of change and now they've done
the test. The team must now study how the test went (the "S"
part of the PDSA cycle). They can look at a mix of process
measures (such as how often appointments started on time)
and outcome measures (such as how satisfied the patients
were with the new process).
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