A. the practice of empowering employees to participate in organizational decision making.
B. the set of characteristics attributed to individuals who are perceived to be leaders.
C. the use of noncoercive influence to shape an organization's goals.
D. the ability to assess business process performance.
E. the ability to adjust to and understand the changes in a workplace. - C
In its simplest form, _____ means setting an organization's goals and deciding how best to achieve
them.
A coordinating
B. Leading
C. Organizing
D Controlling
E. Planning - E
The first step in rational decision making is _____.
A) identifying alternatives
B) implementing an alternative
C) selecting the best alternative
D) recognizing and defining the decision situation
E) evaluating alternatives - D
At Gamma Inc., there are separate departments of employees who specialize in sales, service
maintenance, customer service, and accounting. What form of departmentalization does Gamma use?
A) Functional departmentalization
B) Product departmentalization
C) Location departmentalization
,D) Customer departmentalization - A
Job ________________ attempts to increase both the number of tasks a worker does and the control
the worker has over the job.
A. Enlargement
B. Rotation
C. Enrichment
D. specialization. - A
_____________ strategy is the set of strategic alternatives from which an organization chooses as it
manages its operations simultaneously across several industries and several markets.
A. Corporate-level
B. Business-level
C. Operational-level
D. Divestiture. - A
_____ argues that behavior that results in rewarding consequences is likely to be repeated, whereas
behavior that results in punishing consequences is less likely to be repeated
A) Equity theory
B) Reinforcement theory
C) Two-factor theory
D) Maslow's hierarchy
E) Expectancy theory - B
_____ work in areas like new product development, promotion, and distribution.
A) Human resource
B) Marketing
C) Plant
D) Operations - B
,Which of the following reinforcement methods can be used to weaken behaviors?
A. Recognition
B. Avoidance
C. Extinction
D. Participation
E. Pay raises. - C
Which of the following statements is true about the contingency perspective?
A) It states that the organizations which are not influenced by their external environments tend to be
more successful than others.
B) It states that effective managerial behavior in one situation cannot always be generalized to other
situations.
C) It states that all employees tend to perform better when they are promised higher incentives.
D) It states that the behavior of employees at work is not influenced by social processes.
B ( hoặc họ có thể đổi câu hỏi lại tí: Which of the following statements about the contingency
perspective is true?)
The behavior environment of an organization includes all the values, symbols, beliefs, and language...
A. Task
B. General
C. Physical work
D. Cultural. - D
In _____, the output of one unit becomes the input for another in a serial fashion.
A) pooled interdependence
B) sequential interdependence
C) structural interdependence
D) total interdependence
E) reciprocal interdependence - B
, Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will
learn to do her job more efficiently. Amelia has:
A) low effort-to-performance expectancy.
B) moderate performance-to-outcome expectancy.
C) low performance-to-outcome expectancy.
D) high effort-to-performance expectancy.
E) moderate effort-to-performance expectancy. - B
At Delta Corp. the manufacturing and design department frequently consults with the research and
development department and the marketing and sales department regularly interacts with the
manufacturing and design department. This scenario illustrates _____ at Delta.
A) coordination
B) delegation
C) job rotation
D) job specialization - A
PDC Industries wants to move away from a job specialization approach. For one of its product lines, it
has given the group the responsibility to design the work system to be used, including assigning tasks
and monitoring and controlling its own performance. What approach is this? A. Job rotation
B. Work teams
C. Functional departmentalization
D. Job enlargement - B
_____ can be defined as a set of activities directed at an organization's resources, with the aim of
achieving organizational goals in an efficient and effective manner.
A. Economics
B. A theory
C. Management
D. Self-dealing
E. Divestment - C
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