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Zendesk Foundational Support Learning Path Quiz AND ANSWERS.
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Zendesk Foundational Support Learning Path Quiz AND ANSWERS.
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Zendesk Foundational Support LearningPath Quiz
An admin at a clothing manufacturing company who is both B2B and B2C needs to configure
their Zendesk to accept support requests from anyone that is a potential customer, but also
works with specific clothing vendors that only some agents specialize in. Which Zendesk access
level should this admin configure? - questions and answers-Open
An admin has created this automation to notify the Tier 1 managers group when a ticket has not
been updated in 24 hours. When they try to save the automation they receive an error message:
"Automation must not run multiple times per ticket. It must have a time-based condition that is
only true once." Which condition or action is missing from this automation? - questions and
answers-Perform action: Add tag | notify
An admin is bulk importing end users via a CSV file which includes the users' names, email
addresses, and organizations. The import continues to fail. Why might this be? - questions and
answers-The organization needs to already exist in Zendesk before importing
An admin needs to configure a drop-down ticket field that can be edited by both agents and
customers submitting requests from the web form in the help center. Which ticket field
permission is required? - questions and answers-Customer's can edit
An admin on Zendesk Enterprise has set up multiple schedules to accommodate their global
teams, but the first schedule in the list (the default schedule) is being used on all tickets. What
does this admin need to do to use all of their schedules as intended? - questions and
answers-Create a trigger for each schedule they want to use by setting the "Ticket: Set
schedule" action and a specific condition.
An admin would like to configure group mapping so a group of their agents receives tickets from
a specific organization. For the configuration to work the admin must... - questions and
answers-Select the group of agents from the organization's profile
An agent notices tickets coming in from multiple customers referencing the same issue. Which
workflow in Zendesk should the agent create to have an internal note link the customers' tickets,
and update all the tickets at once when the root cause is resolved? - questions and
answers-Problem/Incident
Which macro title would result in the macro nesting highlighted? - questions and
answers-Customer::Order Issue Promo Code
You are onboarding a new agent who will primarily work on Level A support requests with the
rest of their team. This agent also needs to see when the billing department receives Level A
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