MHR 405 FINAL EXAM STUDY GUIDE
1. Basics of organizational Communication: -the process by which info is ex- changed between a sender and a receiver
- the sender must encode his or her thoughts into some form that can be transmitted to the receiver
- the receiver must perceive the message and a...
MHR 405 FINAL EXAM STUDY GUIDE
1. Basics of organizational Communication: -the process by which info
is ex- changed between a sender and a receiver
- the sender must encode his or her thoughts into some form that can
be transmitted to the receiver
- the receiver must perceive the message and accurately decode it
to achieve accurate understanding
2. effective communication: occurs when the right people receive the
right infor- mation in a timely manner
3. Chain of command (basics of organizational communication): - lines on
an organizational chart represent lines of authority and reporting
relationships known as...
4. Chain of command 3 forms of communication: Downward
communication, upward communication, horizontal communication
5. Downward communication: flow of info from top to bottom
6. upward communication: flow of info from bottom to top
7. Horizontal communication: communication between functional areas
8. deficiencies in the chain of command: the formal chain of command
is an incomplete and sometimes ineffective path of communication
9. chain of command is ineffective due to:: ignoring informal
communication, filtering (bad news), slowness (the msg has to travel
through formal channels)
10.Voice: constructive expression of disagreement or concern about
organizational practices (speaking up)
11.silence: withholding relevant information (can be contrasted to
"speaking up")
12.The mum effect: the tendency to avoid communicating unfavourable
news to others (more likely when sender is responsible for the bad
news)
13.The grapevine: an organization's informal communication network
14.Characteristics of the grapevine: - communication through word of
mouth, social media, any CMC
- it can transmit info relevant to the performance of the
organization as well as personal gossip
15.Jargon: refers to the specialized language used by job holders or
members of particular occupations or organizations to communicate
with each other
16.Jargon: status: can be an efficient means of communicating with
peers and provides a touch of status to those who have mastered it
17.Non verbal language of work: the transmission of messages by some
, MHR 405 FINAL EXAM STUDY GUIDE
medium other than speech or writing (e.g body language)
18.major forms of non verbal communication: body language, props,
artifacts, costumes, gestures
, MHR 405 FINAL EXAM STUDY GUIDE
19.Body language: non verbal communication that occurs by means of
the senders bodily motions and facial expressions or the senders
physical location in relation to the receiver
20.2 important messages sent via body language: - the extent to which
the sender likes and is interested in the recover
- the senders views concerning the relative status of the sender and
reciever
21.Props, artifacts and costumes: -non verbal communication can also
occur through the use of various objects
- e.g. office decor and clothing communicating info about an individual
22.gender differences in communication: revolves around the one up one
down position
23.cons of the grapvine: -pipeline for rumours
-rumours spread fastest and furthest when info is ambigous, rumour
seems credible, recipient is anxious
24.Cross cultural communication: dimensions include:
-language differences
-non verbal communication (eye contact, touch)
-etiquette and politeness (saying things one does not literally mean)
-social conventions (differences in punctuality)
-cultural context
25.Cultural context: cultural info that surrounds a communication
episode (impor- tant in decoding a message)
- high context and low context cultures
26.high context: -message contained in communication is strongly
influenced by the context in which the message is sent (literal
interpretations are often incorrect) asian or arabic
- non verbal very important, environment, gestures taken into account
27.low context: -messages can be interpreted more literally because
more mean- ing resides in the message than the context (german or
north american)
-info must be explicit in words, less aware of non verbal cues
28.Differences in context across cultures (high context): - people from
high context cultures want to know about you and your company in
great detail
-getting to the point quickly is not a style high context cultures favour
-age and seniority give credibility in high context cultures
29.Differences in context across cultures (low context): - people from
this context culture favour detailed business contracts, meaning in
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