IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS.A TEST WITH ALL ISSUES AND DEBATES

IAHSS BASIC TRAINING FOR
HEALTHCARE SECURITY OFFICERS.A
TEST WITH ALL ISSUES AND
DEBATES




WhichvofvthevfollowingvisvNOTvonevofvthevclassificationsvofvhealthcarevorganizations?
A.vProprietaryvorvfor-profit
B.vNotvfor-profit
C.vGovernment-supported
D.vIndividualvhealthcarev-vcorrectvanswer-INDIVIDUALvHEALTHCARE

WhichvofvthevfollowingvisvNOTvavriskvissuevforvhealthcare?
A.vDrugsvarevusedvandvstoredvinvthevfacility
B.vMostlyvfemalevstaff
C.vHighvpercentagevofvtechnicalvandvprofessionalvstaff
D.vPubliclyvaccessiblevandvmanyvdoorsvmustvremainvopenv-vcorrectvanswer-
HIGHvPERCENTAGEvOFvTECHNICALvANDvPROFESSIONALvSTAFF

Whichvofvthevfollowingvisvusuallyvatvthevtopvofvthevorganizationalvchart?
A.vBoardvofvdirectors
B.vDepartmentvleaders
C.vAssistantvAdministrators
D.vVicevPresidentsv-vcorrectvanswer-BOARDvOFvDIRECTORS

Whichvofvthevfollowingvstatementsvbestvdescribesvemployees?
A.vMedicalvstaffvcontractedvbyvthevfacility
B.vAllvstaffvdirectlyvemployedvbyvthevfacility
C.vVolunteersvwhovdonatevtheirvtime
D.vContractedvpersonsv-vcorrectvanswer-
ALLvSTAFFvEMPLOYEDvDIRECTLYvBYvTHEvFACILITY

,Securityvusesvseniorvmanagement'svendorsementvtovbuildvwhatvkindvofvavprogram?
A.vStrongvandveffective
B.vAvprogramvthatvworksvinvavsmallvpartvofvthevfacility
C.vGenerallyveffective
D.vStrongvandvsimplev-vcorrectvanswer-STRONGvANDvEFFECTIVE

Howvshouldvfriendshipsvandvinter-
personalvrelationshipsvbetweenvsecurityvofficersvandvstaffvmembersvfromvothervdepart
mentsvbevtreated?
A.vDiscouraged
B.vEncouraged
C.vEncouraged,vbutvmonitored
D.vEncouraged,vbutvsecurityvstaffveducatedvaboutvethicsvandvavoidingvfavoritismv-
vcorrectvanswer-

ENCOURAGED,vBUTvSECURITYvSTAFFvEDUCATEDvABOUTvETHICSvANDvAVOIDI
NGvFAVORITISM

Whichvofvthevfollowingvallowsvavdepartmentvtovassessvitsvcost-
effectivenessvwithinvanvorganization?
A.vCrimevanalysis
B.vRiskvassessment
C.vBenchmarking
D.vEvaluationvsurveysv-vcorrectvanswer-BENCH-MARKING

Whatvmustvthevprimaryvoverridingvconcernvofvanyvsecurityvdepartmentvbe?
A.vItsvimage
B.vThevsafetyvandvwell-beingvofvanyonevinvthevfacility.
C.vThevgoalsvandvmissionvofvtheventityvemployingvthevsecurityvservices
D.vCost-effectivenessv-vcorrectvanswer-Thevsafetyvandvwell-
beingvofvanyonevinvthevfacilityvmustvthevprimaryvoverridingvconcernvofvanyvsecurityvdepa
rtmentv.

Whichvofvthevfollowingvarevskillsvavsecurityvprofessionalvshouldvhavevandvusevatvallvtime
s?
A.vGoodvobservationvskills
B.vGoodvcommunicationsvskills
C.vTolerance
D.vAllvofvthevAbovev-vcorrectvanswer-ALLvOFvTHEvABOVE

Whyvarevvendorsvpotentiallyvavhighvsecurityvriskvtovavhealthcarevfacility?

A.vVendorsvoftenvhavevaccessvtovsensitivevareasvyetvstaffvofvthevhealthcarevorganizatio
nvmayvknowvveryvlittlevaboutvvendors'vbackgrounds

B.vVendorsvtypicallyvdrivevlargevvehiclesvthatvcanvconcealvlargevamountsvofvstolenvprop
ertyvorvcontraband.

C.vCompetingvvendorsvmayvclashvatvavfacility

,D.vVendorsvmayvbevbringingvinvhigh-demandvproductsvthatvcouldvbevtargetedvforvtheft.v-
vcorrectvanswer-

A.vVendorsvarevpotentiallyvavhighvsecurityvriskvtovavhealthcarevfacilityvbecausevVENDO
RSvOFTENvHAVEvACCESSvTOvSENSITIVEvAREASvYETvSTAFFvOFvTHEvHEALTHC
AREvORGANIZATIONvMAYvKNOWvVERYvLITTLEvABOUTvVENDORS'vBACKGROU
NDS.

Invthevpatient-vandvfamily-
centeredvcarevphilosophy,vwhovdeterminesvwhichvindividualsvarevpartvofvthevpatient'svfa
mily?
A.vPatient'svparentsvorvlegalvguardians
B.vNursingvstaff
C.vAttendingvphysician
D.vThevpatient,vprovidedvhevorvshevisvdevelopmentallyvmaturevandvcompetentvtovdovso.v-
vcorrectvanswer-D.vInvthevpatient- vandvfamily-

centeredvcarevphilosophy,vTHEvPATIENT,vdeterminesvwhichvindividualsvarevpartvofvthev
patient'svfamily,vPROVIDEDvHEvORvSHEvISvDEVELOPMENTALLYvMATUREvANDvC
OMPETENTvTOvDOvSO.

WhichvofvthevfollowingvisvNOTvanvexamplevofvanvexternalvcustomer?
A.vPatients
B.vVendors
C.vEmployees
D.vRegulatoryvagenciesv-vcorrectvanswer-
C.vEMPLOYEESvisvnotvanvexamplevofvanvexternalvcustomer.

WhichvofvthevfollowingvdoesvNOTvhelpvthevsecurityvuniformvcommunicatevanvappropriat
evmessagevtovthevpublic?
A.vCleanvuniform
B.vWearingvthevuniformvshirtvoutsidevofvthevtrousers
C.vWell-caredvforvuniform
D.vShinedvfootwearv-vcorrectvanswer-
B.vWEARINGvTHEvUNIFORMvSHIRTvOUTSIDEvOFvTHEvTROUSERSvdoesvNOTvhelpv
thevsecurityvuniformvcommunicatevanvappropriatevmessagevtovthevpublic.

WhichvofvthevfollowingvisvNOTvanvexamplevofvundesirablevbehaviorvandvdemeanorvinvavs
ecurityvofficer?
A.vBadvattitude
B.vDishonesty
C.vImpoliteness
D.vConfidencev-vcorrectvanswer-
D.vCONFIDENCEvisvNOTvanvexamplevofvanvundesirablevbehaviorvandvdemeanorvinvavs
ecurityvofficer.

Whatvisvthevrelationshipvbetweenvemployeesvandvmanagementvsometimesvcalled?
A.vEmployeevrelations
B.vConfidentiality
C.vFamilyvInteraction

, D.vTensevconversationv-vcorrectvanswer-
A.vThevrelationshipvbetweenvemployeesvandvmanagementvisvsometimesvcalledvEMPL
OYEEvRELATIONS.

WhichvofvthevfollowingvmayvunionvmembersvNOTvdovduringvpicketing?
A.vCarryvsigns
B.vProtestvmanagementvdecisions
C.vBlockventrancesvtovthevfacility
D.vCongregatevoutsidevthevfacilityv-vcorrectvanswer-
C.vUnionvmembersvmayvnotvBLOCKvENTRANCESvTOvTHEvFACILITYvduringvpicketing
.

WhichvofvthevfollowingvisvNOTvavtruevstatementvaboutvcustomers'vperceptionsvofvtheirve
xperience?
A.vInteractionvisvsubjectvtovpersonalvinterpretation
B.vInteractionvcanvonlyvbevperceivedvbyvthevwordsvstated
C.vInteractionvisvaffectedvbyvbodyvlanguage
D.vInteractionvisvaffectedvbyvallvofvyourvactionsv-vcorrectvanswer-
B.vINTERACTIONvCANvONLYvBEvPERCEIVEDvBYvTHEvWORDSvSTATEDvisvNOTvavtr
uevstatementvaboutvcustomer'svperceptionvofvtheirvexperience..

WhichvofvthevfollowingvisvNOTvonevofvthevthreevpowerful,vpersonalvreasonsvtovprovidevgr
eatvcustomervservice?
A.vMorevjobvsatisfaction
B.vLessvstressvandvhassle
C.vTryingvtovimpressvyourvsupervisor
D.vMorevjobvsuccessv-vcorrectvanswer-
C.vTRYINGvTOvIMPRESSvYOURvSUPERVISORvisvNOTvonevofvthevthreevpowerful,vper
sonalvreasonsvtovprovidevgreatvcustomervservice.

Whichvofvthevfollowingvdescribesvthevmainvobjectivevofvgoodvcustomervservice?

A.vTovmakevthevcustomervwalkvawayvwithvavpositivevfeeling

B.vTovhelpvthevcustomervseevthatvsomeonevtried,vevenv
thoughvthevcustomer'svwantsvwerevnotvmet

C.vTovmakevthevcustomervthinkvthatvnovonevcaresvaboutvthevconcernvraisedvbyvthevcusto
mer

D.vTovhelpvthevcustomervwalkvawayvwithvavneutralvfeelingv-vcorrectvanswer-
A.vThevmainvobjectivevofvgoodvcustomervservicevisvTOvMAKEvTHEvCUSTOMERvWALKv
AWAYvWITHvAvPOSITIVEvFEELINGv[aboutvthevencounter].

Whichvofvthevfollowingvisvthevdefinitionvofvavcustomer?
A.vExternalvpayingvcustomer
B.vInternalvcustomer
C.vNon-payingvexternalvcustomer
D.vAnyonevwithvwhomvyouvinteractv-vcorrectvanswer-
D.vAvcustomervisvdefinedvasvANYONEvWITHvWHOMvYOUvINTERACT.