Salesforce Data Cloud - ANSWER integrates and stores customer data on a vast
scale, transforming it into a single, dynamic source of truth.
GPT - ANSWER Generative Pre-educated Transformer, an AI tool educated to
write as humans do.
Deep Learning - ANSWER Artificial neural networks are being created between
data points in massive databases.
Allows you to make predictions; useful for image recognition, speech processing,
and NLP.
A subset of machine learning is influenced by the structure of the human brain. It
analyzes data using neural networks with several layers (thus the term "deep").
Einstein Bots - ANSWER enables you to integrate a smart assistant into your
clients' preferred communication channels such as chat, text, or voice.
Machine Learning - ANSWER Learns and adapts to patterns in data to create
accurate predictions.
A subset of artificial intelligence that uses massive volumes of data to train models
to predict outcomes. Unlike traditional algorithms, which are explicitly written, ML
models learn from the data they are given.
Algorithm - ANSWER A simple set of rules for converting input into output.
A neural network is a web of connections that are driven by weights and biases.
,An artificial intelligence technology that models the structure and function of the
human brain to process information, allowing the machine to learn and understand
data in a human-like manner.
Pattern recognition and decision-making are performed using computational
models inspired by the organization of the human brain, which is made up of
interconnected nodes (neurons).
Salesforce Trusted AI Principles.
(R.A.T.E.I) - ANSWER RESPONSIBLE: Protect human rights and the data we are
entrusted with.
Accountable: Seek and use feedback to continuously improve.
Transparent: Create a transparent user experience that guides users through
machine-generated recommendations. Be open about how AI is developed.
Empowering: Encourage economic growth and employment among our clients,
their employees, and society as a whole. Encourage clients to utilize AI
responsibly.
Inclusive: Respect the societal ideals of all those affected, not just the producers.
Bias - ANSWER Inaccuracy that is consistently inaccurate in the same direction
and has an impact on the success of the person or algorithm containing it.
Disparate Impact - ANSWER: Discriminatory practices against a specific
demographic.
meaning the data reflects biased practices.
, Data Freshness - ANSWER data up-to-dateness. It is deemed fresh if it describes
the world today.
Generative AI - ANSWER generates new material based on existing data when
instructed by a human.
employs algorithms and patterns to replicate style or structure, is original, does
things that have never been done before, and employs deep learning to provide new
context.
Creates content, including text, photos, and video music.
Uses machine learning.
Predictive AI - ANSWER Analyzes data using statistical algorithms to anticipate
future events; utilizes past and current data to identify patterns and extrapolate
prospective futures; detects anomalies and extrapolates how they will play out; and
forecasts trends.
Uses machine learning.
GAN (Generative Adversarial Networks) - ANSWER: Like a detective, it must
predict what is real and what is not.
Important for fraud detection. Help evaluate quality.
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