VSB 3008 Test 1 Questions & Answers
2024/2025
Operations Management - ANSWERSThe systematic design, direction, and control of processes that
transform inputs into services and products for internal, as well as external, customers
Process - ANSWERSAny activity or group of activities that takes one or more inputs, transforms them,
and provides one or more outputs for customers
Operation - ANSWERSA group of resources performing part of one or more processes
Supply Chain - ANSWERSAn interrelated series of processes within and across firms that produces a
service or product to the satisfaction of customers
Supply Chain Management - ANSWERSThe synchronization of a firm's processes with those of its
suppliers and customers to match the flow of materials, services, and information with customer
demand
External Customers - ANSWERSA customer who is either an end user or an intermediary (e.g.,
manufacturers, financial institutions, or retailers) buying the firm's finished services or products
Internal Customers - ANSWERSOne or more employees that rely on inputs from other employees or
processes to perform their work
External Suppliers - ANSWERSThe businesses or individuals who provide the resources, services,
products, and materials for the firm's short-term and long-term needs
Internal Suppliers - ANSWERSThe employees or processes that supply important information or materials
to a firm's processes
2024/2025
Operations Management - ANSWERSThe systematic design, direction, and control of processes that
transform inputs into services and products for internal, as well as external, customers
Process - ANSWERSAny activity or group of activities that takes one or more inputs, transforms them,
and provides one or more outputs for customers
Operation - ANSWERSA group of resources performing part of one or more processes
Supply Chain - ANSWERSAn interrelated series of processes within and across firms that produces a
service or product to the satisfaction of customers
Supply Chain Management - ANSWERSThe synchronization of a firm's processes with those of its
suppliers and customers to match the flow of materials, services, and information with customer
demand
External Customers - ANSWERSA customer who is either an end user or an intermediary (e.g.,
manufacturers, financial institutions, or retailers) buying the firm's finished services or products
Internal Customers - ANSWERSOne or more employees that rely on inputs from other employees or
processes to perform their work
External Suppliers - ANSWERSThe businesses or individuals who provide the resources, services,
products, and materials for the firm's short-term and long-term needs
Internal Suppliers - ANSWERSThe employees or processes that supply important information or materials
to a firm's processes
