Milady Chapter 4 Exam Questions with all correct Answers
(3)steps for Retail Recommendations:
1.What
2.Why
3.How – Answer-1.This is WHAT I recommend for you
2. This is WHY, to solve some problem or challenge
3.describe HOW to use the product at home
.10 step Consultation Method
STEPS:
1. Review
2.Asses
3. Preference
4. Analyze
5.Lifestyle
6.show and tell
7. suggest options
8.color recommendations
9. upkeep and maintenance
10. review the consultation – Answer-ACTIONS:
1.make comments and break ice -initiate converstation
2. asses current style
3. determine clients preferences – ask what they like/dislike about their hair
currently
If you could change something what would it be?
4. asses thickness, texture, manageability, and condition
Check for growth patterns
, 5.ask what at home products they are using – make notes
Outdoors? Swim?
Buisinesswoman? Artist?
Want to project a strong style?
Styling abilities? Time she wants to devote to styling her hair?
6.use styling books or portfolio to have her flip through and tell what she
likes
7.ASK if you can give recommendations – upsale additional services to
complete their look
8.unless a client absolutely does not want to talk about color this should be a
part of every consultation service. Almost everyone can do a glossing
treatment
9.counsel every client on salon maintenance, lifestyle changes, and at-home
maintenance she will need to upkeep in order to look her best.
10.Reiterate everything you have agreed upon by saying, “what I heard you
say is.
-most critical part of consultation because it determines the ultimate
service(s)
-pause for confirmation and before you begin the service
.11 GOLDEN RULES of effective human relations:
1.communicate from your heart.....
2.a smile is worth....
3.it is easy to make an enemy...
4.see what happens when you ask for help...
5.show people your really care by listening ...
6.compliment people ...
7.for every service your do for others...
8.laugh....
(3)steps for Retail Recommendations:
1.What
2.Why
3.How – Answer-1.This is WHAT I recommend for you
2. This is WHY, to solve some problem or challenge
3.describe HOW to use the product at home
.10 step Consultation Method
STEPS:
1. Review
2.Asses
3. Preference
4. Analyze
5.Lifestyle
6.show and tell
7. suggest options
8.color recommendations
9. upkeep and maintenance
10. review the consultation – Answer-ACTIONS:
1.make comments and break ice -initiate converstation
2. asses current style
3. determine clients preferences – ask what they like/dislike about their hair
currently
If you could change something what would it be?
4. asses thickness, texture, manageability, and condition
Check for growth patterns
, 5.ask what at home products they are using – make notes
Outdoors? Swim?
Buisinesswoman? Artist?
Want to project a strong style?
Styling abilities? Time she wants to devote to styling her hair?
6.use styling books or portfolio to have her flip through and tell what she
likes
7.ASK if you can give recommendations – upsale additional services to
complete their look
8.unless a client absolutely does not want to talk about color this should be a
part of every consultation service. Almost everyone can do a glossing
treatment
9.counsel every client on salon maintenance, lifestyle changes, and at-home
maintenance she will need to upkeep in order to look her best.
10.Reiterate everything you have agreed upon by saying, “what I heard you
say is.
-most critical part of consultation because it determines the ultimate
service(s)
-pause for confirmation and before you begin the service
.11 GOLDEN RULES of effective human relations:
1.communicate from your heart.....
2.a smile is worth....
3.it is easy to make an enemy...
4.see what happens when you ask for help...
5.show people your really care by listening ...
6.compliment people ...
7.for every service your do for others...
8.laugh....
