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Certified Veterinarian Assistant Exam Review (all questions); Questions & Answers $9.99
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Exam (elaborations)

Certified Veterinarian Assistant Exam Review (all questions); Questions & Answers

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Certified Veterinarian Assistant Exam Review (all questions); Questions & Answers Clients that rely entirely on your confident recommendations behave in such a manner because... Correct answer-they are unable or unwilling to make the decision on their own. When dealing with clients, which o...

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Document information

  • August 9, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • certified veterinarian assistant exam review
  • all questions questions answers

Written for

  • Veterinary Assistant
  • Veterinary Assistant

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Certified Veterinarian Assistant Exam Review (all
questions); Questions & Answers
Clients that rely entirely on your confident recommendations behave in such a manner
because... Correct answer-they are unable or unwilling to make the decision on their
own.




When dealing with clients, which of the following should you NOT do? Correct answer-
treat every client the same




A good way to determine the best service for your clients is by: Correct answer-better
understanding them by asking questions and effectively listening to their responses.



Fill in the blank regarding clients, "They don't care how much you _______, until they know how
much you care." Correct answer-know




Because the doctor actually examines their pet, clients feel that interaction influences them
more than interaction with other staff members. Correct answer-false




What is a client's greatest single expectation with regard to staff? Correct answer-keeping
your word




Most clients say the yellow pages were their main source of referral. Correct answer-false




A _______ reputation spreads quicker than a _______ one. Correct answer-bad, good

, Certified Veterinarian Assistant Exam Review (all
questions); Questions & Answers

Why is the location of the veterinary hospital important? Correct answer-saves time and
convenient




Employees working in the veterinary field see the exact same situation every day. Correct
answer-false



When working in a veterinary hospital, 'adjusting to change' is important. Which is an example
of that? Correct answer-A. New Drugs/Medications

B. Working with different veterinarians




Which of the following are some ways you can grow in your personal knowledge? Correct
answer-A. Seminars.

B. Reading.

C. One-on-one training.



The number one cause of a person's failure to perform is the inability to ______________.
Correct answer-follow instructions




Mistakes are easier to tolerate if they are volunteered rather than discovered by management.
Correct answer-true

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